Seeking Client Care Superstar

We are seeking an experienced FT superstar Client Service Representative to join our team.

Schedule: Full-time opportunity. Flexible scheduling. Typically, 4/10’s with rotating weekends.

Compensation: Starting at $20-$25 DOE  

Location: 2945 NE Sandy Blvd Portland, OR 97232

VCA Laurelhurst Animal Hospital is a growing and vibrant 7 doctor, AAHA accredited, small animal practice located in the Laurelhurst area of NE Portland. We have been serving the community and surrounding area for many years. We are a fast paced, modern, paperless hospital that provides wellness and preventative care, advanced nursing care, digital radiology, ultrasonography, surgery, dentistry, hospitalization, client education and much more.

Our goal is to provide our teams the tools and resources to be successful and to encourage professional growth and learning.
Ideal candidates will have veterinary experience and be team players who possess good communication skills, are organized/detail oriented, have a strong work ethic, career minded, strong skill set, and enjoy working in a fast-paced yet fun environment. 
If you are looking for a team where your client care skills, knowledge and passion will be well utilized, appreciated, and where progressive patient and client centered medicine is practiced, we may be the perfect fit for you.   We are passionate about outstanding client service & high quality medicine.
With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You:
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits of joining the VCA Laurelhurst Team!

At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients & clients you serve. Below are some of the many benefits of joining the VCA team!

• Access to the people and financial resources of a large veterinary community

• Leadership opportunities

• Career development programs

• Opportunities to give back through strong Shelter partnerships and VCA Charities

• Free mental health sessions and wellness subscriptions (Head Space)

• Referral bonuses

• Competitive wage

• Medical, dental & vision insurance

• Generous pet care discounts

• Life, long and short-term disability insurance

• Paid parental leave

• Paid vacation (2 weeks in 1st year), sick time, and holiday pay

• 401(k) (company match)

Why We Want You!

As a member of the VCA team, you will support Doctor teams by creating a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Salary : $20 - $25