What are the responsibilities and job description for the Assistant Hospital Manager position at VCA Animal Hospitals?
VCA Loomis Basin Veterinary Clinic is seeking a dedicated and experienced leader to join our team as an Assistant Hospital Manager.
The Assistant Hospital Manager (AHM) at VCA Loomis Basin Veterinary Clinic partners closely with the Hospital Administrator and Medical Director to support the daily operations of the hospital. This role plays a key part in fostering a positive hospital culture, ensuring operational efficiency, supporting team development, and delivering exceptional patient care and client service. The AHM serves as a visible leader, helping guide team members while maintaining alignment with VCA policies, standards, and values.
Key Responsibilities
Operations & Leadership
- Support the Hospital Administrator in overseeing day-to-day hospital operations to ensure smooth workflows and a high-quality client and patient experience
- Serve as a leader and resource for all associates, directing them to appropriate channels as needed
- Promote and model VCA’s culture of collaboration, compassion, and excellence
- Address operational challenges proactively and escalate concerns as appropriate
Team Development & Engagement
- Assist with hiring and onboarding of hospital team members, ensuring a smooth and hospitable process
- Assist with team meetings and one-on-one coaching conversations as needed
- Help resolve staff concerns or conflicts in a professional and constructive manner
- Reinforce hospital standards, expectations, and accountability across all roles
- Partner with Hospital Administrator to improve associate experience
Client Service & Experience
- Support exceptional client service by addressing concerns, resolving issues, and reinforcing service standards
- Assist with client communication initiatives and compliance with VCA programs (e.g., CareClub, preventive care plans, client education)
- Participating in community outreach efforts when able
Financial & Administrative Support
- Assist with hospital financial processes including daily deposits, cash handling, accounts receivable, and charge reconciliation
- Support inventory management, ordering, and controlled substance compliance
- Help monitor discounts and ensure appropriate documentation and usage
- Maintain positive relationships with shelter partners, coordinating services, payment, and contracts
- Work with hospital leaders to coordinate associate transfers, separations, and role changes
- Maintain accurate records and ensure adherence to hospital protocols and regulatory requirements
Qualifications
- Previous experience in a veterinary hospital or healthcare environment preferred
- Demonstrated leadership or supervisory experience
- Strong communication, organizational, and interpersonal skills
- Ability to multitask and adapt in a fast-paced clinical setting
- Professional demeanor with a positive, team-focused attitude
- Commitment to high-quality patient care and outstanding client service
Why Join VCA ?
At VCA, we believe strong leadership and engaged teams lead to better care—for our patients, our clients, and each other. As an Assistant Hospital Manager, you’ll have the opportunity to grow your leadership skills, make a meaningful impact on daily operations, and be part of a supportive network dedicated to excellence in veterinary medicine.
VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $85,000 to $98,000
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Salary : $85,000 - $98,000