What are the responsibilities and job description for the Helpdesk Support Level 2 position at VC5 Consulting?
In this role as an IT Systems Administrator, you will be central to maintaining and configuring IT systems and infrastructure, both on-premise and in the cloud. Collaborating closely with a small, dedicated team, you''ll ensure a stable and secure environment for all users while providing essential support for any technical issues that arise. Your efforts will directly impact system reliability and end-user satisfaction.
Key Responsibilities:
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Maintain and configure IT systems and infrastructure, both on-premise and in cloud environments.
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Provide Tier 2/3 technical support to end users, resolving issues quickly to minimize downtime.
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Manage software and hardware assets to ensure optimal utilization and performance.
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Implement and monitor security measures to protect sensitive information and maintain system integrity.
Requirements:
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3 years of experience in systems administration or infrastructure roles, working in a collaborative environment.
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Proficiency in Active Directory and Microsoft 365 platforms, demonstrating hands-on experience.
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Familiarity with key tech stacks involving storage, networking, and cloud infrastructure, ensuring functionality and reliability.
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Experience in endpoint protection, patch management, and email security, particularly in a corporate setting.
Role Details:
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Employment Type: Full-Time
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Schedule: Monday–Friday, 9 AM–5 PM
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Location: The Woodlands, Texas 77385
This is a fantastic opportunity to join a small, collaborative team dedicated to both on-premise and cloud-based solutions, where your proactive problem-solving skills will make a significant impact.
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