What are the responsibilities and job description for the Front Office Manager position at Vaughn Custom Sports?
Company Description Vaughn Custom Sports is a manufacturing company that produces ice hockey equipment. The company is based in Oxford, MI, and serves a variety of teams, organizations, and individual customers. Vaughn Custom Sports focuses on quality, customization, and performance, ensuring that products meet the needs of athletes and sports enthusiasts. Team members join a collaborative environment that values reliability, craftsmanship, and customer service.
Role Description The Front Office Manager is a full-time, on-site role based in Oxford, MI, responsible for overseeing daily front office operations. This role manages reception activities, accounting and payroll duties, and ensures a professional, welcoming environment for visitors and callers. The Front Office Manager supervises office administrative tasks such as handling inventory on office and shop materials, maintaining records, and supporting internal teams with clerical needs.
Qualifications
- Strong front office and office administration skills, including managing reception, payroll, and recordkeeping.
- Proven ability to support customer satisfaction through effective customer service and follow-up.
- Excellent communication skills for interacting with customers, vendors, and internal team members.
- Experience in sports-related environments is beneficial.
- Proficiency with office software (email, calendars, spreadsheets, and basic databases).
- Ability to prioritize tasks, maintain organization, and work independently on-site.
- Meticulous attention to detail-oriented tasks
- High school diploma or equivalent required; additional education in business or administration is an asset.