What are the responsibilities and job description for the Service Advisor (experienced) Ford position at Vaughn Automotive Group?
Service Advisor - Automotive Ford Dealership
Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
On a typical day, this will include:
- Upselling additional services using low pressure, high integrity methods
- Providing accurate repair/maintenance estimates
- Adhering to policies on vehicle care and operation
- Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
- Reviewing and explaining repairs and associated costs with customers
- Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
- Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
The Rewards:
- Competitive compensation
- A great working environment where you’ll be supported by a team of professionals
- Medical, Dental & Vision Insurance
- Life Insurance Policy
- PTO
- Discounts on vehicle purchases
- Advancement opportunities for high performers
The requirements:
- Outstanding customer service skills
- OEM experience required
- Previous experience in a similar role would be highly desirable
About Our Dealership
Lloyd Vaughn established Vaughn Motors in Bunkie in 1998 and has since grown to 9 locations serving the Central Louisiana area. Lloyd's goal for Vaughn Automotive is to become one of the best known and most respected Dealerships in Central Louisiana, with a long history of outstanding customer satisfaction and service. We have a strong and committed staff with many years of experience satisfying our customers' needs. We are looking for self-motivated individuals interested in advancement in a growing company.
If you’re looking for a rewarding career using your outstanding customer service skills, apply today.
