What are the responsibilities and job description for the Director of Operations and Electrical Services position at VASL?
Overview:
We are seeking a dynamic, forward-thinking Director of Operations and Electrical Services to lead and shape the operational and cultural evolution of our business. This is a pivotal role for someone ready to take ownership of driving operational growth, improving efficiency, and building a thriving, modernized organization. The ideal candidate will be a strong leader with experience in both new residential construction and residential/commercial service work, with a proven track record of setting and achieving operational and strategic goals.
Key Responsibilities:
Lead Operational Excellence:
- Create and execute both short- and long-term visions for the company's growth and operational efficiency.
- Oversee and lead electricians in both new residential construction and residential/commercial service work.
- Implement KPIs to track and drive improvements in operational performance and growth.
Drive Customer Relationships & Business Growth:
- Serve as the primary relationship manager for existing customers in the new construction side of the business.
- Develop and grow the residential and commercial service arms of the company.
- Ensure projects meet high-quality standards, deadlines, and budget expectations.
Technology Implementation:
- Take a lead role in digitalizing the business, including implementing and utilizing project management and operational software (e.g., ServiceTitan or similar).
- Collaborate with the leadership team to modernize processes and enhance communication across teams.
Team Leadership & Talent Development:
- Build and maintain a robust talent pipeline of electricians, with experience in recruiting, hiring, and training.
- Lead and inspire electricians across the organization, fostering a culture of collaboration, accountability, and high performance.
- Establish a scalable talent acquisition strategy, leveraging systems like EOS (Entrepreneurial Operating System) where applicable.
Strategic Planning & Execution:
- Partner with leadership to implement a strategic vision for company growth and cultural transformation.
- Develop and execute plans to enhance both new construction operations and service divisions.
Qualifications:
- Has achieved all necessary testing results and qualifications to serve as the Qualified Agent on an electrical contractor’s license in Tennessee (or willingness to achieve them prior to hiring).
- Minimum of 2 years in a supervisory or General Manager role.
- Proven experience leading teams in both new residential construction and residential/commercial service work.
- Strong background in setting, achieving, and surpassing KPIs.
- Familiarity with ServiceTitan or similar operational software is required.
- Experience implementing EOS (Entrepreneurial Operating System) is a significant plus.
- Exceptional communication skills and the ability to manage relationships with customers, electricians, and leadership.
Desired Attributes:
- Visionary thinker with a demonstrated ability to plan and execute strategies for growth and efficiency.
- Technology-driven leader eager to embrace modern tools and systems.
- Collaborative leader who thrives on developing and empowering teams.
- Experienced in fostering a strong, performance-oriented company culture.
Compensation and Benefits:
- Competitive salary and bonus based on experience.
- Healthcare and 401(k) match.
- Paid vacation and holidays.
- Opportunities for future equity participation.
Why Join Us?
This is a rare opportunity to lead a company at a transformative moment, making a lasting impact on its operations, culture, and growth. You’ll work alongside a committed leadership team to modernize and expand the business while preserving the values that have driven its success for over five decades.