What are the responsibilities and job description for the Vendor Support Specialist position at vasitum?
Key Responsibilities:
- Process vendor setup forms, W-9s, and direct deposit requests to enable timely payment processing.
- Review and update vendor information, including address or banking changes, in the system.
- Handle incoming phone calls and email inquiries from client suppliers regarding payment status, invoice issues, and form submissions.
- Collaborate with the Payment Research Unit and Resource Unit to resolve payment discrepancies and vendor account issues.
- Maintain detailed records and documentation in accordance with client policies and procedures.
- Ensure confidentiality and compliance when working with classified or sensitive information.
- Provide exceptional customer service to all stakeholders, ensuring professionalism and accuracy in communication.
- Utilize Microsoft Outlook and internal databases for tracking, correspondence, and updates.
Required Qualifications:
- Education: High School Diploma or equivalent.
- Experience: Minimum of 1 year in data entry and administrative support.
- Strong oral and written communication skills.
- Attention to detail and accuracy in data processing.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
- Prior experience working in a call center or customer service role.
- Experience processing W-9 and direct deposit forms.
- Familiarity with accounting or finance support tasks.
- Experience handling confidential or sensitive information.
- Proficiency with Microsoft Outlook and general office applications.
Job Type: Contract
Pay: Up to $28.08 per hour
Work Location: In person
Salary : $28
