People Service Center (PSC) Coordinator - Bilingual

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000 employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

WORK TYPE: Full Time Onsite

LOCATION: 950 East Avenue K, Grand Prairie, TX

WORK HOURS: Monday – Friday 8AM-5PM

TRAVEL REQUIREMENT: Less than 5%

COMPENSATION: $22–$24 an hour

Pay rate will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market.

How You Will Make An Impact

The People Service Center Coordinator is responsible for supporting HR functions including administration, employee relations, policy and procedure development and education, and will be a key contributor in Varsity Brands People Resources Services Center. In this role you will help elevate the employee experience focusing on onboarding, offboarding, general HR questions, payroll, benefits, and unemployment claims.

The People Service Center Coordinator will support the Manager, People Resource Service Center and will interact with all levels of employees. You will also partner with HRBP’s, and their departments in fulfilling all HR needs and other administrative tasks. A core foundation of HR knowledge and the ability to balance priorities will be key to operating successfully in the role.

What You Will Do

• Manage and respond to all internal and external HR Tier 1 inquiries or requests
• Escalate Tier 2 issues to departmental COE’s for resolution
• Promote and raise awareness to ensure that employees are effectively utilizing the direct access resources of intranet and Workday
• Help Manage the onboarding and offboarding aspects of the employee lifecycle
• Process background screens in compliance with Varsity Brands and EEOC hiring rules and standards
• Process and respond to employment verifications and unemployment claims
• Offer information about benefits, compensation, and payroll, to employees
• Effective front-line initial POC response in Workday Help system for addressing employee concerns
• Supporting a large volume of in-person inquiries at the facility
• Investigate employee concerns thoroughly, confidential, and timely Provide HR support for all aspects of work from the Human Resources Department
• Create, issue, and track new seasonal staff agreements and file properly to ensure sox compliance Provide reporting and information to other COE’s/business groups as needed
• Maintain New Hire Folders in shared drive Maintain DocuSign required forms
• Other duties as assigned
  
  

Qualifications

KNOWLEDGE/ SKILLS/ ABILITIES

• Ability to handle sensitive matters and information with tact, diplomacy, and confidentiality
• Attention to detail, ability to multitask, remain organized and prioritize tasks with strict deadlines Self-motivated team player, with the ability to work independently with minimal supervision
• Ability to work in a fast-paced environment and pivot focus of responsibilities in a smooth and efficient manner
• Incorporate customer-centric values and SPIRIT principles into the company's mission, vision, and core values.
• The ability to communicate (listening, writing and verbal) across all levels of an organization efficiently and effectively.
• Knowledge of Federal and State Human Resource related laws and regulations. Must be comfortable with conflict resolution.
• Proficient in Outlook, Microsoft Word, Excel, and Power Point required
• Technology savvy, a knowledge of Workday, UKG, ADP is a plus
  
  

Education/ Experience

• Bilingual English/Spanish required.
• High school diploma or GED required, Associate degree preferred.
• 1-2 years of HR experience experience required
• Understanding of HR tools such as an ATS, HRIS, timekeeping and payroll processing systems.
• Knowledge of Federal and State Human Resource related laws and regulations.
• Must be comfortable with conflict resolution.
• Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization.
• Intermediate skills with Microsoft Office and learning new systems/technology with understanding some work is processed manually.
  
  

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending as necessary. This role is expected to be fully in office.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

Our Benefits

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!
  
  

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.