What are the responsibilities and job description for the Training and Development Coordinator position at Varney Agency?
Description
About Varney
Varney Agency is a Maine-based insurance business offering bespoke risk solutions across North America. We pride ourselves on exceptional client service and an entrepreneurial mindset that empowers our team to innovate and grow.
Position Overview
We’re seeking a Training and Development Coordinator to lead onboarding and professional development for our insurance service teams. This role is ideal for someone passionate about instructional design, coaching, and creating engaging learning experiences that drive performance and compliance.
Requirements
Key Responsibilities
- Deliver structured onboarding for new insurance service representatives.
- Design and maintain training programs for personal and commercial lines.
- Provide hands-on instruction for client account servicing and carrier platform navigation.
- Develop training materials, job aids, and SOPs aligned with agency workflows.
- Monitor trainee progress through feedback and performance assessments.
- Collaborate with leaders and subject matter experts to keep content current.
- Promote continuous learning through education sessions and cross-training.
- Partner with external resources to enhance curricula.
- Travel regularly to Varney offices for in-person training (day trips and occasional overnight stays).
Qualifications
- Experience Training & Development required 3 years
- Prior experience in P&C product sales or service; both Commercial and Personal lines.
- Strong communication and coaching skills.
- Ability to adapt to different learning styles and use varied instructional methods.
- Proficiency with Applied EPIC client management system and carrier platforms.
- Excellent organizational and time management skills.
- Ability to travel throughout Maine and occasionally to New York and New Jersey
Physical Requirements
- Extended computer and phone use.
- Ability to sit or stand for long periods.
- Comfortable working under pressure in a fast-paced environment.