What are the responsibilities and job description for the Customer Service Representative position at Varas Insurance Brokerage Inc?
Company Description
Varas Insurance Brokerage Inc. specializes in commercial and global insurance solutions, partnering with numerous insurance companies across the USA. Licensed to operate in all 50 states, the company also has established partnerships in Asia and Latin America. With a multilingual team fluent in English and Spanish .Varas Insurance provides comprehensive, accessible, and tailored services to a diverse clientele.
Role Description
This is a part-time contract hybrid role for a Customer Service Representative located in Red Bank, NJ, where a combination of in-office and remote work is available. The role involves managing client inquiries, providing exceptional customer support, ensuring high levels of customer satisfaction, and maintaining positive customer experiences. Additional responsibilities include addressing client concerns, resolving issues promptly, and assisting with policy-related questions and adjustments.
Qualifications
- Proficient in delivering outstanding Customer Service, Customer Support, and maintaining Customer Satisfaction
- Experienced in managing end-to-end Customer Experience and developing positive relationships
- Strong communication and interpersonal skills with the ability to handle diverse client needs
- Organized, detail-oriented, and able to manage multiple tasks in a hybrid working environment
- Proficiency in English, with bilingual or multilingual abilities (e.g., Spanish) being a strong asset
- Prior experience in the insurance industry and able to work with Ezylinx .