What are the responsibilities and job description for the VP of Customer Engagement position at Vapi?
Vapi (/ˈvɑːpi/)
- We’re creating the shift to voice as humanity’s default interface
- We’re the most configurable platform for deploying voice agents
- We’ve grown to over 600k developers in two years, adding 2,000 every day
- Try talking to Vapi now
- Vapi has rapidly scaled and unified pre-sales and post-sales into a single Customer Engagement Organization
- We need a leader to own the full customer lifecycle, from initial engagement through long-term expansion
- This role will turn customer engagement into a primary growth engine by driving usage, retention, and enterprise-wide adoption
- You will lead a multi-disciplinary org across Agent Strategists, Agent Engineers, and Customer Support
- 30 Days
- Audit enterprise accounts and evaluate health using existing scorecards
- Build deep fluency in the Vapi platform (latency, multi-assistant squads, CLI)
- Align with Sales leadership on GTM strategy and immediate expansion opportunities
- Identify at-risk accounts and implement retention strategies
- 60 Days
- Execute a unified engagement strategy across inbound and outbound motions
- Lead technical and strategic teams to translate customer goals into production deployments
- Strengthen post-sale support with engineering-led problem solving
- Ensure seamless lifecycle ownership from pre-sale through expansion
- 90 Days
- Operationalize a data-driven Net Revenue Retention (NRR) engine
- Build frameworks that drive 10x customer value and enterprise-wide adoption
- Translate field insights into product roadmap inputs
- Establish Customer Engagement as a core driver of revenue growth
- Leader of leaders with 10 years across GTM, Solutions, or Customer Success in technical environments
- Proven ability to manage and scale multi-disciplinary technical teams
- Strong commercial instincts with a track record of growing accounts, not just supporting them
- Deep technical fluency; able to engage credibly with both executives and engineers
- Systems thinker who sees pre-sales and post-sales as a single continuum
- Highly autonomous operator who builds playbooks from first principles
- Generational impact: Build the human interface for every business
- Ownership culture: We empower builders, not managers
- Kind team: High ambition, low ego
- Tier-1 investors: YC, Kleiner Perkins, Bessemer
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
Salary : $10,000