General Manager

About Us

At Vanterra Foundation Solutions, we believe the future of our industry belongs to those who put people first and empower them with AI-driven systems and real-time insights. As the second-largest and fastest-growing foundation repair and waterproofing company in the United States, we’re reimagining what a home services company can be—faster, smarter, and built for the future.

Grounded in partnership, teamwork, and pride in craftsmanship, we help homeowners protect and improve their homes through expert foundation repair, waterproofing, and crawl space solutions.

Join a team that’s powered by people, fueled by teamwork, and accelerated by innovation.

Come join us.

Why Join Vanterra Foundation Solutions?

• Local leadership supported by a national network
• Ongoing training and career development opportunities
• Access to top-tier products, tools, and resources
• A strong, values-driven team culture
• Opportunities to grow with a company expanding nationwide

General Manager – Role Summary

The General Manager will oversee the daily operations of a Vanterra branch location, ensuring all services are provided efficiently, professionally, and with the highest level of customer satisfaction. This role involves managing a team of foremen, crews, and technicians. The General Manager is responsible for the quality, profit and loss, and overall production of the location. Experience in managing service-oriented teams and a strong understanding of the home service industry is required.

Responsibilities

• Foster a customer-first culture across all levels of the team, ensuring every employee delivers a Five-Star Experience for customers.
• Monitor and adjust operational practices to meet or exceed budgetary and financial targets. Optimize operational costs while maintaining high service standards.
• Build and maintain a high-performance team through recruitment, ongoing training, and leadership development.
• Create a work environment that promotes employee engagement, motivation, and satisfaction.
• Establish clear KPIs (Key Performance Indicators) for operational performance and communicate them effectively to the team.
• Utilize data and analytics to guide day-to-day decisions aligned with company goals.
• Ensure all installations, repairs, and in-home services comply with safety regulations and standards. Conduct regular safety meetings and promote a culture of safety.
• Take ownership of escalated customer concerns and proactively seek opportunities to improve the customer experience.
• Implement strategies to enhance customer satisfaction, including response time, communication, and installation quality.
• Optimize schedules for production and administrative staff to meet customer demands efficiently while maintaining high service standards.
• Develop strong working relationships with cross-functional teams (Finance, HR, Compliance) to ensure smooth operations and support corporate initiatives focused on growth and efficiency.
• Oversee management of all office activities, including building maintenance, inventory management, and office services coordination.

Skills and Experience

• Proven track record leading high-performing teams in a fast-paced, customer-centric environment.
• Ability to create a culture that values hard work, customer satisfaction, and operational excellence.
• Strong understanding of business financials, including P&L management, budget planning, and cost control strategies.
• Experience driving performance through data analysis and strategic planning.
• Hands-on problem-solving, coaching, and troubleshooting on both job sites and in the office.
• Adaptable and resilient in a dynamic work environment.
• Excellent verbal and written communication skills to engage, motivate, and influence staff while maintaining transparency with customers.
• Strong knowledge of OSHA regulations and safety procedures relevant to the home improvement and construction industry.
• Flexible leadership style able to manage changing priorities and multiple tasks simultaneously under pressure.
• Ability to prioritize and delegate tasks effectively.
• Familiarity with scheduling software, CRM systems, financial software, and general office tools (Microsoft Office Suite, Google Workspace).
• Experience using management tools to monitor KPIs and report on business performance is a plus.
• Valid driver’s license with a clean record and ability to obtain a DOT medical card to drive company vehicles as needed.

Target total compensation for this role is up to $180,000 annually, inclusive of base salary, performance-based incentives, bonus opportunities, equity participation, and other applicable compensation programs. Actual base earnings may vary based on experience, performance, and final compensation structure.