Operations Manager - Northeast Region

Operations Manager

The duties of an Operations Manager include formulating strategy, improving performance, allocation, and utilization of resources, and ensuring compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels. Operations Managers also provide collaborative support to others in similar leadership roles. This position reports to the SVP of Operations.

Responsibilities

• Effectively Collaborate with Operations, Sales, & Finance to achieve Vantage goals.
• Ensure all operation functions are appropriate, safe, and cost-effective.
• Develop, improve, and implement operational management systems, processes, and best practices.
• Oversee warehouse procedures and create efficiency.
• Ensure the organization’s processes remain legally compliant.
• Formulate strategic and operational objectives.
• Manage budgets, forecasts, and improve profitability.
• Perform quality controls and monitor production KPIs.
• Recruit, train, and supervise staff.
• Find ways to increase the quality of customer service.

Primary Duties

• Ensure employees operate safely in all facets of their responsibilities.
• Provide Exceptional Customer Service for External Clients and Vantage Colleagues
• Develop and Implement Long Term Strategies to Promote Effective Operations
• Work with Team Leads, Scheduling, and Logistics to Ensure Effective Daily Operations
• Assist in creating Warehouse Policy and Oversee compliance.
• Resource Management & Fleet Management
• Provide clinical support to the Sales Team
• Onboard new customers post sale and ensure customer satisfaction and growth.
• Conduct Interviews and assist in the Operations hiring process.
• Conduct Periodic Planned Visits to Assigned Regions to meet with staff and customers.
• Develop & Implement Effective Team Communication Policy for Assigned Areas
• Assist in Training Development (including continuing education) & Implementation
• Timely respond to both internal and external communications (emails, calls, texts, and meetings)
• Weekly Time Blocking
• Weekly Area Updates regarding Operations and Assigned Projects
• Weekly Collaborative Communication Plan with Assigned Teams & Divisional Sales leadership
• Assist in all other duties as assigned.
• Provide surgical support services to customers as needed.

Requirements

• Proven work experience as Operations Manager or similar role
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational and leadership skills
• Ability to travel multiple days a week within assigned area.

Education and Experience:

• High school diploma or equivalent required.
• Bachelor’s degree in management, Healthcare, or related field preferred
• Team & Project Leadership experience preferred.
• Five years of related experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged standing
• Must be able to access, traverse and navigate Operations facility.
• Must be able to lift to twenty-five pounds.
• Must be able to push or pull up to fifty pounds.

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Experience:

• Team management: 5 years (Preferred)

Location:

• Wilmington, NC 28411 (Required)

Ability to Commute:

• Wilmington, NC 28411 (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Salary : $70,000 - $75,000