JOB FUNCTIONS

• Build and grow a profitable commercial insurance book of business.
• Generate commercial insurance opportunities through credit union partnerships and independent prospecting efforts.
• Strengthen and maintain strategic relationships with business banking teams and referral sources.
• Deliver consultative commercial insurance solutions and exceptional client service.
• Support the growth and long-term success of the agency's commercial insurance division.

BUSINESS DEVELOPMENT & SALES

• Develop and grow a commercial insurance book of business.
• Generate new business opportunities through credit union referrals.
• Develop and maintain a network of referral sources, centers of influence, and community business relationships to support self-generated growth goals.
• Build and maintain a strong sales pipeline.
• Conduct insurance reviews, identify coverage needs, and provide tailored recommendations.
• Market, quote, negotiate, and bind commercial insurance coverage.
• Achieve annual sales and production goals.

CREDIT UNION RELATIONSHIP MANAGEMENT

• Serve as primary commercial insurance liaison for assigned credit union partners.
• Build relationships with business banking teams, lenders, and branch leadership.
• Conduct regular partner visits and training opportunities.
• Encourage mutual referral activity between the agency and credit union.

CLIENT SERVICE & BOOK MANAGEMENT

• Manage and service assigned commercial accounts.
• Process endorsements, renewals, certificates, and policy changes.
• Assist clients with claims and coverage questions.
• Maintain accurate account documentation.
• Support development of commercial workflows and processes as the division grows.

KNOWLEDGE

• Knowledge of commercial property, liability, workers compensation, commercial auto, umbrella, and related business insurance products.
• Understanding of sales, prospecting, lead generation, referral management, and relationship-building strategies.
• Working knowledge of credit union operations and member service philosophy or a willingness to learn and embrace the credit union culture and member-first approach.

SKILLS/QUALITIES

• Self-motivated and results-driven.
• Strong sales, networking, relationship-building, and consultative communication skills.
• Excellent written and verbal communication abilities.
• Strong organizational, prioritization, and time-management skills.
• Ability to work independently while developing new relationships and business opportunities.
• High level of professionalism, integrity, and attention to detail.
• Proficiency with agency management systems, CRM platforms, and Microsoft Office applications.

EDUCATION/EXPERIENCE

• High School Diploma/GED.
• Active Property & Casualty License required.
• 3 years of commercial insurance, producer, account management, underwriting, or producer experience preferred.
• Commitment to continuing education and professional development.

PERFORMANCE EXPECTATIONS

Successful performance in this position includes:

• Building a profitable commercial insurance book of business aligned with agency growth goals.
• Developing and maintaining strong reciprocal referral relationships with credit union business banking teams that drive growth for both the insurance agency and partner credit unions.
• Generating a balanced mix of new business opportunities, with approximately 50% originating from credit union partnerships and 50% through independent prospecting efforts.
• Maintain high levels of client satisfaction and retention.

PHYSICAL REQUIREMENTS

The position requires the following physical activities within varying environmental conditions:

• Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period.
• Occasional travel or moving from one office location to another or from one department to another at the headquarters building.
• Occasional lifting, moving, or adjusting objects up to 20 pounds.
• Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device.
• Work will be in a commercially reasonable temperature-controlled environment.
• Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow.