What are the responsibilities and job description for the Receptionist position at Vantage Care, LLC?
Work Experience Requirements
Experience: At least (1) year experience working with a multi-phone system. Preferably in a nursing home setting. Must be very pleasant and professional.
Front Desk Receptionist Responsibilities
Experience: At least (1) year experience working with a multi-phone system. Preferably in a nursing home setting. Must be very pleasant and professional.
Front Desk Receptionist Responsibilities
- Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
- Provides assistance and guidance to visitors, directing them to various locations.
- Ensure visitors are checking in and out of the building
- Get identification from agency, vendor visitors
- Answering phones for a multi-line phone system
- Answer, forward, and return calls in a timely manner
- Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
- Taking and dispatching emergency and non-emergency messages
- Remaining pleasant and professional with callers, and calm under pressure
- Working hand in hand with coworkers
- Check office voicemail, return calls and forward to other team members as necessary
- Entering resident demographics into Point Click Care
- Maintaining client account information
- Handling Protected Health Information
- Assist in the processing of AP invoices and payments including coding, filing, data entry
- Scan and store documents into document management systems or databases
- Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable
- Distribute mail/package deliveries throughout office
- Monitor Roam Alert alarms and respond in accordance with policy and procedure.
- Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.
- Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.
- Utilize the public address system and beepers in accordance with established procedures.
- Responds to emergency calls following established protocol.
- Communicate effectively during routine and emergency situations.
- Ensure that the lobby is maintained in an orderly and clean manner.
- Perform duties in a safe manner.
- Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
- Adhere to all aspects of Customer Service, some examples include the following:
- Working together, showing empathy, courteous communication, respect for others.
- Perform other related duties as required.
- Consistent, professional dress and manner
- Excellent written and verbal communication skills
- Attention to detail
- Good time management skills
- Multitasking capability without compromising on quality
- Able to contribute positively as part of a team, assisting others as needed
- Strong history of customer service
Salary : $15 - $17