What are the responsibilities and job description for the Account Manager (AM)-Austin position at Vanguard Maintenance and Electrical, Inc.?
About The Role
We are seeking an experienced, client-focused, and strategically minded Account Manager to take full ownership of client engagement within our regional markets. This role is central to our growth in HVAC control systems/building automation low-voltage electrical installations; driving client satisfaction, project pipeline performance, and revenue results across the region.
As the primary point of contact for our clients, you will manage relationships end-to-end, from initial bid review and proposal delivery through project award, turnover, and post-installation follow-up. You will work closely with our centralized Estimating and Preconstruction teams, Regional Business Unit Leader, and Operations to ensure every client interaction reflects our commitment to excellence.
Key Result Areas (KRAs)
Client Communication & Relationship Management
Take primary ownership of all client engagement within your regional market. Maintain consistent, professional, and proactive communication with clients and internal stakeholders, including the VP of Preconstruction and Regional Business Unit Leader, to ensure every client feels supported, informed, and valued throughout the project lifecycle.
Professionalism & Client Experience
Uphold the highest standards of professionalism in every interaction, written, verbal, and in-person. Represent Vanguard with confidence and composure, especially in high-pressure or high-stakes situations. Your presence, demeanor, and follow-through directly reflect our brand.
Bid Review & Scope Management
Partner with the Estimating team to fully understand project scope, inclusions, and exclusions prior to client delivery. Confidently present, explain, and when necessary adjust bids based on client feedback, ensuring accuracy, competitiveness, and alignment with client expectations.
Change Order (CO) Management
Manage client change order requests with urgency and professionalism. Collaborate the Project Manager and Regional Business Unit Leader to prepare and deliver straightforward proposal within 24 to 48 hours. For complex scope changes, collaborate with the centralized estimating team to deliver accurate pricing within one week of receipt, keeping the client informed throughout the process.
Pipeline Ownership & Opportunity Management
Own the accuracy, completeness, and health of the regional project pipeline. Ensure all opportunities in the CRM and tracking tools reflect current status, win probability, client insights, and preconstruction notes. Stay proactively engaged with clients to advance each opportunity and support timely bid/no-bid decisions by leadership.
In-Person Client Engagement
Proactively schedule and host in-person client interactions, including meetings, lunches, site visits, and outings, involving regional leadership and senior executives when appropriate. Build relationships at multiple levels within client organizations to deepen trust and gather market intelligence.
Revenue Growth & Booking Performance
Actively support the Regional Business Unit Leader in achieving consistent monthly booking targets and regional profitability goals. Maintain a disciplined focus on win rate, margin, and pipeline velocity.
Project Turnover & Handoff Quality
Ensure awarded projects are turned over to the Operations team with complete, accurate documentation, including construction documents, project scope, schedule, and key qualifications. Maintain a high standard for handoff quality and solicit feedback from Operations to continuously improve the process.
Client Feedback & Post-Installation Follow-Through
Maintain an ongoing feedback loop with clients throughout the project lifecycle and especially at project closeout to confirm installation satisfaction, resolve any remaining punch-list items, and identify future opportunities. Serve as a trusted, independent resource for clients to share both praise and concerns candidly.
Qualifications
Vanguard is a dynamic, growth oriented electrical contractor with deep roots in New York City since 2007. We specialize in low voltage temperature controls and Building Management Systems (BMS), delivering smart, efficient solutions for commercial and industrial clients, focusing on optimization without traditional high voltage work.
We pivoted strategically during COVID, expanded into Texas, and now have over 250 team members delivering projects across NYC, Dallas Fort Worth, Austin, San Antonio, and beyond. We are scaling fast, creating real impact in the built environment, and prioritizing organizational health and team well being.
What do you stand to gain?
Leadership Impact: Shape and grow a high potential team while directly influencing Vanguard’s next phase of expansion.
Growth Opportunities: Direct mentorship from company founders and executives, leadership development, and a clear path to higher roles as we scale.
Meaningful Work: Lead initiatives that optimize operations, boost efficiency, and support our growing project pipeline.
We are seeking an experienced, client-focused, and strategically minded Account Manager to take full ownership of client engagement within our regional markets. This role is central to our growth in HVAC control systems/building automation low-voltage electrical installations; driving client satisfaction, project pipeline performance, and revenue results across the region.
As the primary point of contact for our clients, you will manage relationships end-to-end, from initial bid review and proposal delivery through project award, turnover, and post-installation follow-up. You will work closely with our centralized Estimating and Preconstruction teams, Regional Business Unit Leader, and Operations to ensure every client interaction reflects our commitment to excellence.
Key Result Areas (KRAs)
Client Communication & Relationship Management
Take primary ownership of all client engagement within your regional market. Maintain consistent, professional, and proactive communication with clients and internal stakeholders, including the VP of Preconstruction and Regional Business Unit Leader, to ensure every client feels supported, informed, and valued throughout the project lifecycle.
Professionalism & Client Experience
Uphold the highest standards of professionalism in every interaction, written, verbal, and in-person. Represent Vanguard with confidence and composure, especially in high-pressure or high-stakes situations. Your presence, demeanor, and follow-through directly reflect our brand.
Bid Review & Scope Management
Partner with the Estimating team to fully understand project scope, inclusions, and exclusions prior to client delivery. Confidently present, explain, and when necessary adjust bids based on client feedback, ensuring accuracy, competitiveness, and alignment with client expectations.
Change Order (CO) Management
Manage client change order requests with urgency and professionalism. Collaborate the Project Manager and Regional Business Unit Leader to prepare and deliver straightforward proposal within 24 to 48 hours. For complex scope changes, collaborate with the centralized estimating team to deliver accurate pricing within one week of receipt, keeping the client informed throughout the process.
Pipeline Ownership & Opportunity Management
Own the accuracy, completeness, and health of the regional project pipeline. Ensure all opportunities in the CRM and tracking tools reflect current status, win probability, client insights, and preconstruction notes. Stay proactively engaged with clients to advance each opportunity and support timely bid/no-bid decisions by leadership.
In-Person Client Engagement
Proactively schedule and host in-person client interactions, including meetings, lunches, site visits, and outings, involving regional leadership and senior executives when appropriate. Build relationships at multiple levels within client organizations to deepen trust and gather market intelligence.
Revenue Growth & Booking Performance
Actively support the Regional Business Unit Leader in achieving consistent monthly booking targets and regional profitability goals. Maintain a disciplined focus on win rate, margin, and pipeline velocity.
Project Turnover & Handoff Quality
Ensure awarded projects are turned over to the Operations team with complete, accurate documentation, including construction documents, project scope, schedule, and key qualifications. Maintain a high standard for handoff quality and solicit feedback from Operations to continuously improve the process.
Client Feedback & Post-Installation Follow-Through
Maintain an ongoing feedback loop with clients throughout the project lifecycle and especially at project closeout to confirm installation satisfaction, resolve any remaining punch-list items, and identify future opportunities. Serve as a trusted, independent resource for clients to share both praise and concerns candidly.
Qualifications
- 2 years of experience in account management, client success, business development, or a related client-facing role
- Solid understanding of the B2B sales cycle and construction project lifecycle
- Working knowledge of BMS/controls systems, building automation, or the construction/mechanical/electrical industry
- Demonstrated ability to manage multiple client relationships and active sales opportunities simultaneously
- Strong interpersonal and communication skills with the ability to build trust, influence stakeholders, and present with confidence
- Experience hosting and leading client meetings and in-person engagements
- Excellent organizational skills, attention to detail, and ability to meet deadlines in a fast-paced environment
- Proficiency in Microsoft Office Suite and Customer Relationship Management (CRM) or pipeline management tools
- Positive, professional presence with a solutions-oriented and ownership-driven mindset
- Willingness to travel occasionally within the region for client meetings and site visits
- Bachelor's degree in Business Administration, Construction Management, Marketing, Communications, or a related field
- Prior experience in the HVAC, controls, low-voltage electrical, or mechanical contracting industry
- Familiarity with estimating processes, bid leveling, or preconstruction workflows
- Experience progressing from a sales support or coordination role into direct account ownership
- Base salary: $67,000 - $80,000, commensurate with experience, relevant skills, and overall expertise.
- Performance based bonus tied to key KPIs.
- Comprehensive benefits: Health, Dental, and Vision insurance, 401(k) contribution, paid time off, and professional development.
Vanguard is a dynamic, growth oriented electrical contractor with deep roots in New York City since 2007. We specialize in low voltage temperature controls and Building Management Systems (BMS), delivering smart, efficient solutions for commercial and industrial clients, focusing on optimization without traditional high voltage work.
We pivoted strategically during COVID, expanded into Texas, and now have over 250 team members delivering projects across NYC, Dallas Fort Worth, Austin, San Antonio, and beyond. We are scaling fast, creating real impact in the built environment, and prioritizing organizational health and team well being.
What do you stand to gain?
Leadership Impact: Shape and grow a high potential team while directly influencing Vanguard’s next phase of expansion.
Growth Opportunities: Direct mentorship from company founders and executives, leadership development, and a clear path to higher roles as we scale.
Meaningful Work: Lead initiatives that optimize operations, boost efficiency, and support our growing project pipeline.
Salary : $67,000 - $80,000