What are the responsibilities and job description for the Technical Support Specialist position at Vanguard Group Staffing, Inc.?
We are currently assisting one of our clients in NYC with a Technical Support/Customer Service position. The candidate MUST HAVE Customer Service and IT experience. HOURS WILL VARY BETWEEN 8AM TO 8PM.
MUST BE ABLE TO BEGIN AS SOON AS POSSIBLE. THE POSITION IS TEMPORARY for approximately 2MONTHS. Experience required: 1-3 years
- ESSENTIAL FUNCTIONS
- Must be Bilingual Spanish
- Must have flexibility to work various shifts including weekends
- Provides excellent customer service and level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the probl
- em.Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrad
- es.Identifies and resolves application and service issues and any other questions that may arise. Answers general application questio
ns.
Salary : $17 - $18