What are the responsibilities and job description for the Customer Service Representative position at Vanguard Group Staffing, Inc.?
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Provide support to the team by assisting applicants with employment applications.
- Provide excellent customer service and answer heavy call volume, address question and route calls to appropriate staff or take messages.
- Enter candidate information to ensure database is up-to-date.
- Assist applicants with completing applications, assist with screening applicants for eligibility requirements and collecting appropriate documentation; verify information, make copies of documents, and administer tests.
- Ensure accurate training eligibility information is communicated to candidates
- Schedule intake appointments.
- Provide assistance at the reception area; answer calls and provide switchboard services.
- Handle verification process and ensure eligibility is confirmed.
- Perform additional duties and projects as assigned by management.
Qualifications
- At least 1 - 3 years' of customer service experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Must be proficient in Microsoft Office Suite
Salary : $22 - $25