What are the responsibilities and job description for the Customer Service Representative position at Interviews Chat?
Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot listens to live meetings and provides real-time answers and suggestions. We’re scaling fast, trusted by thousands of professionals worldwide, and building new products (Chrome extension, mobile app, desktop app) to reach even more users.
We’re looking for a Customer Service Representative to support our users and make sure they have a smooth, confident experience with our products. You’ll work directly with users, help them solve issues, and act as the bridge between customers and our product team.
What You’ll Do
Interviews Chat is your AI-powered Interview Copilot for job interviews. We help candidates prep smarter and perform better with real-time answers and tailored feedback. Whether it’s a behavioral round or a live coding challenge, our tools are designed to give job seekers an edge—confidently, ethically, and in over 30 languages. We’re growing fast and backed by thousands of users who rely on us to land their next role. Join us in reshaping how the world prepares for interviews.
We’re looking for a Customer Service Representative to support our users and make sure they have a smooth, confident experience with our products. You’ll work directly with users, help them solve issues, and act as the bridge between customers and our product team.
What You’ll Do
- Respond to customer inquiries via email and chat (no phone support).
- Help users understand and use our web app, Chrome extension, and desktop app.
- Troubleshoot issues related to setup, billing, and product behavior.
- Clearly document bugs, edge cases, and recurring issues for the dev team.
- Improve help docs, FAQs, and internal support guides based on real user questions.
- Spot patterns in feedback and proactively suggest product improvements.
- Excellent written English and clear communication skills.
- Strong problem-solving mindset and empathy for users.
- Comfort working with web apps and browser extensions.
- Ability to explain technical things in simple, human language.
- Self-organized and reliable in a fully remote environment.
- Bonus: experience in SaaS support, startups, or technical customer support.
- 100% remote work with flexible hours.
- Competitive salary (depending on experience).
- Direct impact on a growing AI startup.
- Small team, fast feedback loop, no bureaucracy.
- Opportunity to grow into support ops, product, or QA roles.
Interviews Chat is your AI-powered Interview Copilot for job interviews. We help candidates prep smarter and perform better with real-time answers and tailored feedback. Whether it’s a behavioral round or a live coding challenge, our tools are designed to give job seekers an edge—confidently, ethically, and in over 30 languages. We’re growing fast and backed by thousands of users who rely on us to land their next role. Join us in reshaping how the world prepares for interviews.
Salary : $50,000 - $70,000