What are the responsibilities and job description for the Senior Help Desk Analyst position at Vanderweil Engineers?
Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500 professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project.
We offer mentorship, growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as a Senior Helpdesk Analyst at our Boston, MA headquarters (Seaport District - four minutes from South Station, Hybrid schedule).
What You will Achieve
- Delivering best in class support to Vanderweil internal clients.
- Work with new technology and latitude to take ownership of business technology initiatives.
- Use your versatility and problem-solving skills to deliver solutions while solving challenges.
- Learn from a long tenured team of technology professionals.
Responsibilities:
Endpoint & Identity Management
- Microsoft Intune / Endpoint Manager (Laptop imaging and deployment etc)
- MS Teams Phone support
- User and device lifecycle management:
- Troubleshoot device compliance, update failures, and encryption issues
- User moves/ adds/ changes
Troubleshooting
- Basic & Advanced Technical Support - Serve as Tier 2 / Tier 3 escalation point for complex incidents including supporting other offices and wfh colleagues
- Troubleshoot advanced issues across:
- Windows 11 OS Platform
- Microsoft 365 (Exchange Online, Teams, OneDrive)
- Active Directory / Entra ID (Azure AD)
- VPN, MFA, SSO
- Application installs
- Work with infrastructure & cybersecurity teams to solve complex issues
- Open and manage support tickets with vendor support
Conference Room Audio Visual Setup and Support
- Setup and support Conference Room AV devices (mostly Logitech RallyBar)
Security & Compliance Support
- Support MFA enrollment and recovery
- Assist with investigation of/ response to suspicious activity
- Follow secure handling and escalation procedures
Knowledge, Process & Automation
- Create and maintain:
- Knowledge base articles
- Standard operating procedures (SOPs)
- Recommend improvements to tools and workflows
Requirements:
- 5 years in Helpdesk with increasing responsibility
- Strong communication and interpersonal skills
- Network fundamentals - DNS, DHCP, TCP/IP, VPN
- Endpoint Management - Intune, GPO, Windows Update
- Autodesk Engineering is a plus
- Ability to lift at least 35lbs
- Some infrequent travel to other Vanderweil offices
Flexible & Hybrid Work Culture
At Vanderweil Engineers, we believe our best work is done when flexibility is offered.
We know that work/life balance is crucial to our employees, our flexible and hybrid work style allows team members to have the freedom to be innovative, and drive results their way. To learn more about our work culture, please visit us at www.vanderweil.com.
Our wellness programs are above and beyond, as our team members physical and behavioral health are a priority.
The compensation range is $75,000 - $85,000 commensurate with years of experience, professional licensure and education.
Salary : $75,000 - $85,000