Customer Service Representative / Showroom Sales

About Company:

Founded in 1922, William VanderWall founded the business not long after World War I with little machinery and a lot of hard work. William wanted to offer quality products with excellent customer service. Those ideals are still part of our core values. The heart of our operations is our people. In our sales staff, manufacturing personnel, Founded in 1922 by William VanderWall. Our company emerged shortly after World War I, built on a foundation of hard work and a commitment to quality. William's vision was clear: to deliver outstanding products coupled with exceptional customer service. These principles remain unwavering in our core values.

Our strength is in our people. From our experienced sales staff and skilled manufacturing personnel to our licensed fireplace technicians and dedicated delivery team, we offer an unparalleled level of expertise and customer knowledge that sets us apart from any other company in Michigan. We are not just recruiting talent; we are shaping the future by mentoring the next generation of employees, who will carry our core values forward for decades to come.

At VanderWall Brothers, we are poised for a bright future in West Michigan, fully equipped to meet the evolving construction needs of our customers. We specialize in fireplaces, stone, masonry supplies, and concrete blocks. Our state-of-the-art concrete block manufacturing facility is complemented by an on-site masonry retail supply store. Furthermore, we proudly lead the lakeshore market in the sales, installation, and service of fireplaces, wood and gas stoves, fireplace inserts, and pellet stoves. Recognized as one of the Best and Brightest Companies to Work For in West Michigan for five consecutive years, we’re committed to creating a workplace where employees feel valued and supported 

About the Role:

The Customer Service Representative / Showroom Sales position is a dynamic role focused on delivering exceptional service and sales support within a retail showroom environment. The primary goal is to engage with customers, understand their needs, and provide tailored product recommendations that enhance their purchasing experience. This role requires balancing direct sales responsibilities with attentive customer service, ensuring that each visitor feels valued and informed throughout their interaction. Success in this position contributes directly to the showroom’s sales targets and overall customer satisfaction metrics. Additionally, the role involves maintaining an organized and welcoming showroom atmosphere that reflects the brand’s standards and values.

Minimum Qualifications:

• High school diploma or equivalent
• Previous experience in builder trades and customer service
• Basic proficiency with computer systems and point-of-sale software
• Strong communication and interpersonal skills
• Ability to work flexible hours, including weekends 

Preferred Qualifications:

• Experience in showroom sales or a related retail environment
• Familiarity with the products or industry relevant to the showroom
• Additional training or certification in sales techniques
• Demonstrated ability to meet or exceed sales targets

Responsibilities:

• Greet and assist customers promptly and professionally as they enter the showroom
• Knowledgeable of fireplace products, installation, and maintenance
• Understand customer needs through active listening and product knowledge to recommend appropriate solutions
• Process sales transactions accurately and efficiently using point-of-sale systems
• Manage customer inquiries, resolve complaints, and provide after-sales support to ensure customer satisfaction
• Maintain showroom appearance by organizing displays, restocking merchandise, and ensuring cleanliness
• Collaborate with team members and management to meet and exceed sales goals
• Keep up-to-date with product features, promotions, and industry trends to provide accurate information

Skills:

In this role, strong communication skills are essential for effectively engaging with customers and understanding their needs to provide personalized recommendations. Active listening and problem-solving abilities help in addressing customer concerns and ensuring a positive experience. Proficiency with computer skills for costing, inventory, scheduling, and accounting accuracy.  Sales skills, including product knowledge and persuasive communication, are used daily to drive revenue and meet showroom targets. Additionally, organizational skills to maintain an attractive and orderly showroom environment that supports customer satisfaction and repeat business.