What are the responsibilities and job description for the Spare Parts Coordinator position at Vanderlande?
Job Title
Spare Parts Coordinator
Job Description
About Vanderlande
Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.
Position Summary
The Spare Parts Coordinator is responsible for supporting Vanderlande customers throughout North America, Canada, and Mexico. You are the link between sales, the Vanderlande Logistics Center (VLC) and Veghel. Primary responsibility is making sure our customers can count on timely delivery of the spare parts they need. We focus on pricing, lead times and value-added service to be able to offer a full range of services. The goal of the department is the timely and cost-effective realization of the material availability of spare parts for all our customers. The department provides daily operational support to all Vanderlande Service Sites, Project Teams for Warehousing Solutions and Spare Parts own customer base.
Since Spare Parts can involve working across silos and with many different cultures, soft skills like communication, effective presentation, and multicultural understanding are also important. The Spare Parts Coordinator should have global awareness, good business ethics and an understanding of legal contracts.
Responsibilities / Functions
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Spare Parts Coordinator
Job Description
About Vanderlande
Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.
Position Summary
The Spare Parts Coordinator is responsible for supporting Vanderlande customers throughout North America, Canada, and Mexico. You are the link between sales, the Vanderlande Logistics Center (VLC) and Veghel. Primary responsibility is making sure our customers can count on timely delivery of the spare parts they need. We focus on pricing, lead times and value-added service to be able to offer a full range of services. The goal of the department is the timely and cost-effective realization of the material availability of spare parts for all our customers. The department provides daily operational support to all Vanderlande Service Sites, Project Teams for Warehousing Solutions and Spare Parts own customer base.
Since Spare Parts can involve working across silos and with many different cultures, soft skills like communication, effective presentation, and multicultural understanding are also important. The Spare Parts Coordinator should have global awareness, good business ethics and an understanding of legal contracts.
Responsibilities / Functions
- Provide customer with information, such as pricing, part availability, tracking information and/or general information about their orders.
- Ability to work with multiple customers at one time while maintaining individual customer satisfaction.
- Grow spare parts sales with existing assigned customer base.
- Ensure timely close out of orders for monthly billing, including amending freight lines and receipts of purchase orders.
- Process customer orders in JD Edwards EnterpriseOne (JDE E1) and issue purchase orders to suppliers and/or warehouse.
- Manage logistics process from order to delivery.
- Coordinate international shipments with corporate offices.
- Creation and execution of recommended spares lists.
- Control transportation costs on inbound and outbound orders.
- Monitor current trends in supplier performance on cost and lead times.
- Assist customers with identification of parts.
- Provide warranty part support for projects and site-based service.
- 3 years of relevant work experience in international shipments, imports and exports.
- 2 years in customer service roles
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
- Experience with ERP systems (e.g., Maximo, COUPA) or similar service management tools.
- Strong communication skills with the ability to effectively interact with clients, colleagues, and stakeholders.
- Proven ability to manage and multitask across multiple customer accounts, ensuring timely delivery of services and maintaining high levels of client satisfaction.
- Associates or Bachelor’s Degree in Supply Chain and/or Logistics
- Knowledge of material handling parts
- Knowledge of JD Edwards EnterpriseOne (JDE E1) or similar ERP system
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.