Service Support Admin

Job Title Service Support Admin Job Description Service Support Administrator Role Purpose This role is established to address a growing operational gap in service coordination, governance, and accountability across service contracts. With increasing service volumes, dependencies, and compliance requirements, key administrative and coordination activities are currently being absorbed by technical teams, impacting efficiency and service quality. The Service Support Administrator will provide dedicated ownership of service administration processes, ensuring consistent handling of service requests, reporting, vendor coordination, and compliance activities. The role will strengthen operational control, improve service reliability and user experience, and reduce risks associated with delays, escalations, and rework. About the Role As a Service Support Administrator, you will support the day-to-day administrative activities within the service contract environment. Your primary focus will be supporting Vanderlande’s site-based and field service teams operating in advanced automated warehouse facilities across Australia and New Zealand. You will work within a collaborative and professional team environment, contributing to the smooth execution of service operations and ensuring effective coordination across stakeholders. Key Responsibilities Provide comprehensive administrative support to service teams to ensure smooth and efficient operations Maintain accurate documentation, service records, and compliance-related information in line with contractual and regulatory requirements Coordinate service-related activities including requests, incidents, and reporting to ensure consistency and timely resolution Support vendor coordination, including tracking deliverables, documentation, and compliance requirements Assist in preparing service reports, performance tracking, and operational updates for stakeholders Facilitate communication between site teams, management, and external stakeholders to ensure alignment Support scheduling, resource tracking, and administrative planning for service teams Assist in maintaining standard operating procedures(SOPs) and improving administrative processes Monitor and support infrastructure-related administrative tasks within the service environment Contribute to continuous improvement initiatives to enhance efficiency, governance, and service quality Skills & Experience Previous experience in administrative or coordination roles, preferably within a service or operations environment Strong organizational and documentation management skills Ability to manage multiple tasks and priorities in a fast-paced environment Good stakeholder management and communication skills Proficiency in Microsoft Office and relevant systems/tools Attention to detail with a focus on accuracy and compliance Why Join Us Work in a collaborative, supportive, and professional team environment Exposure to advanced automation and logistics environments Opportunity to contribute to operational excellence and continuous improvement initiatives Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins… So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.