What are the responsibilities and job description for the Senior Field Service Engineer position at Vanderlande?
Job Title
Senior Field Service Engineer
Job Description
About Vanderlande
Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.
Position summary The Senior Field Service Engineer is responsible for ensuring the reliability and performance of material handling systems through preventive, corrective, and emergency maintenance. This role involves troubleshooting electro-mechanical equipment and controls (PLC, SCADA, field device networks), coordinating with remote support, and advising on system optimization. Key duties include monitoring system performance, documenting service activities in CMMS, managing spare parts and inventory, and providing training when needed. The technician also supports operations, proposes quality improvements, develops service tools, and upholds strict safety practices. Flexibility is essential, as the position requires on-site customer support, national travel, and participation in scheduled or on-call rotations to meet business needs.
Key Responsibilities
Willing to travel domestically and internationally up to 75% of the time.
Position Type/Expected Hours of Work
This is a full-time position exempt, shift hours may vary based on customer demand, travel, and incident response requirements.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.
The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. While performing the duties of this job, the employee is sometimes exposed to material handling systems, mechanical parts and vibration. The noise level in the work environment and job sites can be loud. The Technician will encounter mechanical, electrical, and hydraulic equipment. Ear protection should be worn.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Senior Field Service Engineer
Job Description
About Vanderlande
Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.
Position summary The Senior Field Service Engineer is responsible for ensuring the reliability and performance of material handling systems through preventive, corrective, and emergency maintenance. This role involves troubleshooting electro-mechanical equipment and controls (PLC, SCADA, field device networks), coordinating with remote support, and advising on system optimization. Key duties include monitoring system performance, documenting service activities in CMMS, managing spare parts and inventory, and providing training when needed. The technician also supports operations, proposes quality improvements, develops service tools, and upholds strict safety practices. Flexibility is essential, as the position requires on-site customer support, national travel, and participation in scheduled or on-call rotations to meet business needs.
Key Responsibilities
- Prepare and execute service calls, preventive, emergency, and corrective maintenance
- Report and document internal and customer service requests
- Advise and execute optimization of material handling systems
- Coordinate resolution support efforts with remote support services for controls related issues (PLC, SCADA, etc.)
- Analyze system performance and the operator influence
- Monitor material handling systems prior to and after changes have been implemented
- Propose improvements for the quality of material handling systems
- Develop service supporting tools and new ways of working
- Perform preventive maintenance and corrective maintenance work orders
- Troubleshoot system issues related electro-mechanical equipment, controls (PLC, SCADA, etc.) and field device networks (ASi Bus, Profi-Bus, etc.).
- Research and request spare parts as required
- Assist operations as required
- Provide maintenance training as necessary
- Complete CMMS (computerized maintenance management system) service reports, parts consumption and warranty records
- Exercise safe working practice at all times
- Report on‑site to assigned local customer sites when not scheduled for national travel, ensuring consistent support coverage and responsiveness.
- Participate in on‑call or scheduled rotations as required to meet business and customer needs.
- Participate in scheduled on‑call rotations, including after‑hours, weekend, or holiday support, with the ability to respond remotely or on site as required.)
- Compliance with cybersecurity or access policies
- Protection of credentials and system access
- 5 years material handing experience with troubleshooting mechanical, electrical and controls (PLC, SCADA, etc.) components
- Experience troubleshooting Variable Frequency Drives, Frequency Inverters and Motor Starters
- Experience with troubleshooting field device networks such as ASi Bus, Profi-Bus, Profi-Net, etc.
- Ability to pass 10-year background checks to the extent required by TSA and airport authorities is required. Must be able to attain and sustain an Airport Security Identification Display Area (SIDA) badge and any other required security clearance related to work at an airport.
- Must have a valid driver’s license
- Experience with Allen Bradley and Siemens PLCs and field device networks
- Continuous improvement/Lean Six Sigma experience
- Maximo CMMS experience
- Efficient computer skills with Word, Excel and PowerPoint
- Self-starter and proactive
- Strong team player
- Good verbal and written communication skills
- Detail oriented and stress resistant
- Customer oriented
- Innovative and self-assured decision-making ability
- Flexible
Willing to travel domestically and internationally up to 75% of the time.
Position Type/Expected Hours of Work
This is a full-time position exempt, shift hours may vary based on customer demand, travel, and incident response requirements.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.
The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. While performing the duties of this job, the employee is sometimes exposed to material handling systems, mechanical parts and vibration. The noise level in the work environment and job sites can be loud. The Technician will encounter mechanical, electrical, and hydraulic equipment. Ear protection should be worn.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.