What are the responsibilities and job description for the Desktop Support Specialist position at VanderHouwen?
Status: 6-8-Month Contract (possibly extended)
Job Title: Desktop Support Specialist
Pay: $23-$25/hr
Location: Onsite in Boise, Idaho
About the company:
They have more than 4,500 employees working to transform how people experience health care. Recognized as a Top 100 Healthiest Workplaces and among the World’s Most Ethical Companies, we are rooted in a legacy that puts people first, always.
They are dedicated to making the healthcare experience simpler, better, and more affordable for people and their families, including the 3.3 million people they serve through their regional health plans.
They are deeply rooted in a 100-year legacy of transforming the industry and how people experience health care. And they’re committed to delivering a seamless, personalized healthcare experience for the next 100 years. They have taken their legacy business and pivoted to meet the needs of today’s healthcare consumers.
Desktop Support Specialist:
Our client is seeking a Desktop Support Specialist to provide high-quality technical support to their employees, both onsite and remotely. The ideal candidate will have strong customer service skills, a proactive approach to troubleshooting, and the ability to effectively manage time and priorities in a fast-paced environment. This role requires hands-on expertise with Windows 11, Office 365, and general IT hardware support.
Desktop Support Specialist Responsibilities:
- Deliver on-site support for employee IT equipment, including laptops, desktops, printers, and audiovisual systems.
- Respond to and resolve service requests and break/fix incidents.
- Provide remote assistance to employees, ensuring the timely resolution of technical issues.
- Offer personalized support for VIP users, maintaining a high level of professionalism and discretion.
- Assist with the setup and troubleshooting of desktop accessories such as monitors, docks, keyboards, and mice.
Desktop Support Specialist Qualifications:
- Demonstrated excellence in customer service and end-user support.
- Proficiency with the Windows 11 operating system and Office 365 applications.
- Hands-on experience with laptop and desktop hardware and peripheral devices.
- Ability to support remote users effectively using virtual collaboration tools.
- Strong attention to detail and exceptional time management skills.
Preferred:
- Familiarity with the IPS Campus Ship for shipping/receiving needs.
- Exposure to BMC Remedy or similar incident management systems.
- Basic knowledge of Microsoft Teams Rooms setup and troubleshooting.
Salary : $23 - $25
