What are the responsibilities and job description for the Service Dispatcher position at Vanco Systems?
Company Description
Vanco Systems is a locally owned Toshiba copier dealer based in Texarkana, Texas. Located at 2301 Texas Blvd, the company is committed to providing high-quality products and services to meet office equipment needs. As a trusted name in the local market, Vanco Systems values excellent customer service and long-term relationships with its clients. The organization takes pride in its community roots and dedicated approach to delivering reliable solutions to businesses.
Role Description
This is a full-time, on-site role for a Service Dispatcher based in Texarkana, TX. The Service Dispatcher will coordinate service requests, manage schedules for technicians, and ensure timely and efficient communication between customers and the service team. Additional responsibilities include providing excellent customer service, addressing inquiries, and resolving issues to ensure customer satisfaction. The role requires effective multitasking and maintaining accurate records of service activities.
Qualifications
- Strong proficiency in Phone Etiquette and Communication skills
- Experience in Dispatching and managing schedules
- Proven ability to deliver excellent Customer Service and ensure Customer Satisfaction
- Well-developed organizational and time management skills
- Proficiency with office software and scheduling tools
- High school diploma or equivalent; additional certifications in relevant areas are a plus