Manager, First Impressions Atrium

Why VTV:

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

We are growing and we are looking for a Manager, First Impressions Atrium to join our team!

You Are:

• Ready to live out our core values in patient and team member interactions
• Able to create an enthusiastic, positive work environment
• Understanding of team members’ needs
• Able to demonstrate strong customer service and communication skills

You Will Make an Impact By:

• Overseeing the day-to-day operations of the atrium staff.
• Maintaining efficient atrium functions, including evaluating staffing levels, staff proficiency, and job responsibilities.
• Interviewing and hiring atrium staff members.
• Answering questions and addressing concerns and complaints amongst atrium team members.
• Communicating effectively and professionally with patients and team members.
• Establishing individual and team goals for the department.
• Establishing and maintaining professional relationships with the team to help maintain high employee performance and morale.
• Organizing and overseeing the schedule and work of atrium team members.
• Participating in annual performance reviews by providing feedback and identifying development needs and opportunities for staff.
• Ensuring the atrium area is clean and visually appealing to patients, and that food items are fully stocked and available at all times.
• Assisting with atrium staff duties as needed.
• Exceeding our patient’s and employee’s expectations through active listening, effective communication, and empathy.

You Have:

• A high school diploma or equivalent
• Minimum two years’ management experience required
• Previous customer service experience helpful

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• Medical, dental and vision insurance
• Employer paid benefits: paid time off, retirement savings contributions, life insurance and disability insurance
• A variety of voluntary benefits for you and your family
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.