Marine Service Manager

SUMMARY: Provides exceptional service and exceeds customer expectations while providing a safe work area and supervision of marine techs and jobs.  Oversee day to day operations of 1-2 locations and multiple service bays. The ability to expertly diagnose and fix problems with marine electrical and mechanical systems. Inspect and service engine equipment, troubleshoot, and make minor repairs. Can also address problems with boat steering and hydraulic systems. Ability to coach and instruct team members.  Ability to use project management skills to keep team and jobs on time. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Estimate work: examine boats and prepare itemized quotes listing costs of labor and materials.
• Obtain customer approval on work orders, providing clear and precise instructions for the staff.
• Work with customers: determine needs, provide job progress, etc
• Oversee day-to-day service operations including scheduling and distribution of work for crew.
• Project management: following through to make sure the work is completed efficiently and impeccably.
• Track performance: job progress information to determine the time allotted for the work and follow up on timely completion.
• Quality control work: Routinely inspect quality of work performed, prior to completion/delivery.
• Calculate efficiency: create reports and provide feedback report to team.
• Assist in hiring, training, motivating, coaching, monitoring and the evaluation of performance of all staff.
• Implement safe, effective, and efficient work procedures.
• Testing the performance of marine engines and electrical systems.
• Carrying out services and minor repairs on the outboard and inboard engines.
• Conducting plumbing and intake repairs.
• Troubleshooting engine and electrical problems.
• Replacing broken or worn-out engine parts.
• Repair faulty hydraulic and steering systems.
• Conducting electrical AC system maintenance.
• Completing service records and repair documents.
• Cleaning, repairing and maintaining all parts of the boat or vessel.
• Reading through repair and installation orders to determine the material, time, and equipment required.
• Testing engines, propellers, steering, and navigational equipment.
• Mixing and applying paint, wax, and gel coats.
• Liaising and consulting with the buyers and management and other relevant professionals and vendors.
• Adhere to all company policies and procedures.
• All other duties as required by management.

MANAGEMENT RESPONSIBILITIES:

Directly manages 1-3 employees in the assigned Department. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; assisting in appraising performance; addressing complaints and resolving problems.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Project Management - Communicates changes and progress.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership

• Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Change Management - Communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Self-management

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety And Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE:

High School Diploma or equivalent. Relevant certificates are required. Proven work experience as a marine mechanic. Knowledge of marine engines and electrical auxiliary systems. Practical experience with tools and equipment used in marine maintenance. Ability to read and understand technical manuals.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

COMPUTER SKILLS:

To perform this job successfully, an individual should have above-average knowledge of: Microsoft Suite, CRM systems, Point of Service Systems; Internet Software.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must regularly lift and /or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Essential Functions/Physical Requirements: Marine Service Manager

Equipment Used: Computer, floor jack, pallet jack, overhead crane, W/A hoses, hand tools, drills/impacts, forklift, tractor, truck, water hoses, ladders

Check marks indicate the extent to which the employee performs the following: 

(N = Never; R = Rarely, 1-15%; O = Occasionally, 16-45%; F = Frequently 46-100%)