What are the responsibilities and job description for the Service BDC Agent position at Vance Ford?
Job Title: Service BDC Representative
Location: Miami, OK
Company: John Vance Auto Group – Miami
Be the Voice Behind an Exceptional Service Experience
At John Vance Auto Group, our Service BDC team is more than just scheduling appointments — they are the connection between our customers and our service department. We’re looking for someone who thrives on building relationships, staying organized, and making a real impact on the customer experience from the very first interaction.
If you enjoy helping people, staying busy, and being a key part of a high-performing team, this role is for you.
What You’ll Do
Be the first point of contact for our service customers, creating a positive and professional first impression
Schedule and confirm service appointments with accuracy and efficiency
Assist customers with questions about services, parts, and recalls
Follow up with customers through phone, text, and email
Support service advisors by helping manage communication and workflow
Reach out to customers based on service campaigns and marketing initiatives
Handle inbound inquiries from our website and phone lines
Track and log all customer interactions in our system
Reschedule missed appointments and maintain consistent follow-up
What We’re Looking For
Strong communication skills — you’re confident, friendly, and professional
A natural ability to build rapport and relationships with customers
Organized and detail-oriented with strong multitasking skills
Comfortable working on a computer and managing multiple systems
Previous customer service, call center, or phone experience is a plus
A team player mindset with a willingness to jump in and help
Why This Role Matters
This position is critical to the success of our service department. You’ll help keep our operation running smoothly by taking tasks off our advisors’ plates, improving efficiency, and ensuring every customer feels taken care of before they even walk through the door.
Why Join John Vance Auto Group?
Team-focused, supportive work environment
Opportunities for growth and advancement
Hands-on training and leadership support
Competitive pay based on experience
- Family Owned and Operated for Over 40 Years
Ready to make an impact and be the voice our customers trust? Apply today and join the John Vance Auto Group team!