What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at Phillip Pool - State Farm Agent?
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Signing bonus
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager with Phillip Pool State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Pivot to policies and fill gaps in insurance
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
QUALIFICATIONS:
- 5 years of experience in customer service, with 2 years in a managerial role.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
Salary : $75,000 - $100,000