Incident Manager

The successful candidate will be responsible for coordinating Production Issues from all Client's departments. The candidate will need strong communication, technical, documentation and negotiating skills for the oversight of end-to-end issue resolution. This is a role which requires strict attention to detail and the ability to multitask. It is preferred that this individual currently understand ITIL fundamentals, the Project Lifecycle workflow and commonly used concepts, practices, and procedures within an IT department.

Job Responsibilities

· Initial investigation to validate an issue

· Assemble technical team

· Communicate with Business and stakeholders

· Schedule and facilitate Incident meetings

· Coordinate efforts through final resolution

· Construct complete and comprehensive documentation

· On-call (Stand By) rotation (Not immediate, but after a period of time)

· On-site 3-days a week

Job Requirements

· Experience with Incident coordination

· Working knowledge of MS Office products

· Strict attention to detail

· Ability to conform to shifting priorities, demands and timelines

· Effective verbal, written and interpersonal communication skills

· Update and maintain documentation, reports and artifacts

· Prepare agendas and coordinate Incident status.