Business Systems Analyst || Onsite at Phoenix, AZ || W2

We are seeking an experienced Business Systems Analyst (BSA) with strong expertise in Claims and Disputes within the banking, payments, or financial services domain. The ideal candidate will act as a bridge between business stakeholders and technology teams, gathering requirements, analyzing processes, and delivering system solutions for dispute lifecycle management, chargebacks, fraud claims, payment investigations, and regulatory compliance.

Key Responsibilities:

• Work closely with business users, operations teams, product owners, and IT teams to gather and document functional and technical requirements.

• Analyze current claims and disputes processes and identify opportunities for automation and optimization.

• Prepare BRDs, FRDs, user stories, use cases, workflow diagrams, and process maps.

• Conduct gap analysis between legacy and target systems.

• Strong understanding of credit card disputes, debit card disputes, ACH claims, wire disputes, chargebacks, fraud claims, merchant disputes, and payment investigations.

• Experience with dispute lifecycle from intake, validation, investigation, evidence collection, resolution, and settlement.

• Knowledge of Visa, Mastercard, NACHA, Reg E, Reg Z, UCC, CFPB, and other compliance standards.

• Familiarity with SLA handling, case prioritization, escalation workflows, and customer communication processes.

• Translate business needs into system specifications for developers and QA teams.

• Collaborate with development teams on APIs, workflow systems, case management tools, and backend integrations.

• Support UAT, SIT, regression testing, and production validation.

• Assist in data mapping, reporting, and dashboard requirements.

• Coordinate with operations, fraud, compliance, legal, and customer service teams.

• Facilitate workshops, requirement sessions, and status meetings.

• Provide business recommendations based on domain expertise and industry best practices.

Required Skills:

• 8 years of experience as a Business Systems Analyst / Business Analyst.

• 5 years of experience in Claims and Disputes domain within banking or payments industry.

• Strong knowledge of chargeback systems, claims management platforms, payment operations, and dispute workflows.

• Experience with Agile / Scrum / Waterfall methodologies.

• Strong SQL skills for data analysis and reconciliation.

• Experience with Jira, Confluence, Visio, Excel, and reporting tools.

• Excellent communication and stakeholder management skills.

Preferred Skills:

• Experience with payment platforms such as Fiserv, TSYS, First Data, FIS, ACI, Jack Henry, or Core Banking systems.

• Exposure to fraud systems and risk platforms.

• Knowledge of APIs, REST services, and system integrations.

• Certification such as CBAP, CCBA, PMP, Scrum is a plus.