What are the responsibilities and job description for the IN-DOR-Inbound Call Center position at Value Innovation Labs?
📢 Hiring: Inbound Call Center Representative
📍 Location: 100 N. Senate Ave., STE 105, Indianapolis, IN
💼 Work Type: Onsite
📅 Interview Mode:
- Round 1: Telephone
- Round 2: In-Person (Walk-In Drive on April 28 & April 30, 2026)
🔎 Important Notes:
- Local to Indiana (IN) required
- Local DL (Driver’s License) is mandatory
- Open to candidates with any level of experience
- Only W2 (No C2C)
- Any visa accepted
📝 Role Overview:
IN-DOR Inbound Call Center
This role focuses on delivering high-quality customer service to taxpayers by handling inbound calls in a fast-paced call center environment. The position involves assisting with tax-related inquiries, applying procedural knowledge, and ensuring accurate and professional communication.
📅 A Day in the Life:
- Learn and understand Department of Revenue tax procedures, including filing and payment requirements
- Provide best-in-class customer service via phone
- Handle a variety of tax-related inquiries
- Analyze customer issues and provide appropriate resolutions
- Utilize systems and tools to access and interpret data
- Communicate professionally with correct grammar, spelling, and punctuation
- Maintain strict adherence to ethical and confidentiality standards
✅ What You’ll Need for Success:
- High School Diploma or GED
- Strong customer service mindset with a positive and collaborative attitude
- Ability to work in a high-energy, fast-paced environment
- Excellent verbal and written communication skills
- Strong analytical, research, and problem-solving abilities
- Willingness to learn and continuously improve
- Ability to follow ethical and confidentiality guidelines
🧠 Key Responsibilities:
- Deliver professional and accurate customer service to taxpayers
- Handle high call volumes efficiently
- Research and resolve tax-related issues
- Apply policies and procedures to real-time customer scenarios
- Maintain professionalism and teamwork
⚙️ Work Environment:
- Standard call center setting
- Back-to-back inbound calls
- Scheduled breaks and lunch adherence required
- Prolonged sitting expected
🎯 Core Competencies:
- Effective Communication (Professional & Accurate)
- High-Quality Work Delivery
- Critical Thinking
- Time Management
📌 Required Skills & Qualifications:
- High School Diploma or GED
- Strong customer service experience (preferably in a professional setting)
- Experience working under ethical and confidentiality standards
- Excellent communication and interpersonal skills
- Patience and ability to handle difficult situations
- Strong analytical and research skills
- Experience in high-volume call center environments
- Knowledge of tax regulations (preferred, not mandatory)
- Associate’s or Bachelor’s Degree in Accounting, Finance, or related field (preferred)