What are the responsibilities and job description for the Patient Account Specialist position at Value-Based RCM?
Description
JOB SUMMARY
The Patient Account Specialist for Value-Based RCM, Inc. (VBRCM) is responsible for managing inbound and outbound calls related to patient accounts, all while ensuring the highest level of patient satisfaction.
MAJOR AREAS OF FOCUS
KNOWLEDGE AND SKILLS
HOURLY RATE: $17 - $19 per hour
JOB LOCATION: Work from home
SCHEDULE: Monday to Friday
JOB SUMMARY
The Patient Account Specialist for Value-Based RCM, Inc. (VBRCM) is responsible for managing inbound and outbound calls related to patient accounts, all while ensuring the highest level of patient satisfaction.
MAJOR AREAS OF FOCUS
- Customer Service
- Medical Billing
- Use, protect, and disclose patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Exhibit professional behavior and communication skills representative of VBRCM's commitment to superior customer service
- Interact with patients via phone, email, or online chat to provide support and information on their account or upcoming procedure, using professional telephone etiquette
- Assist patients with inquiries regarding their account, charge descriptions and insurance Coordinate with various departments within VBRCM to ensure patient requests are handled appropriately and timely
- Identify opportunities to improve processes and services within the department and company Maintain a strong knowledge of client processes
- Support team through strong attendance and performance Perform other duties as assigned
KNOWLEDGE AND SKILLS
- Excellent problem-solving and communication skills, including active listening
- Working knowledge of EOB’s, CPT and DX codes
- Ability to work independently and as part of a team
- Knowledge of HIPAA and PHI guidelines
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Strong organizational skills and attention to detail
- Ability and desire to work in a remote environment
- High school diploma or equivalent required
- Healthcare customer service experience required
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Paid time off
- Work from home
- 401K plan options with company match
- Company-sponsored medical, dental, and vision insurance
- Company-paid life insurance, long-term disability, and shot-term disability
HOURLY RATE: $17 - $19 per hour
JOB LOCATION: Work from home
SCHEDULE: Monday to Friday
Salary : $17 - $19