What are the responsibilities and job description for the Accounts Receivable - Market Analyst position at Valpak?
Own a portfolio of accounts and keep cash moving. This role is the go-to for billing questions, payment issues, and account resolution, working with both clients and internal sales teams to keep things accurate and moving fast.
What You'll Do
Be the Billing Resource
- Answer billing, account status, and payment questions from sales reps and staff, same-day or next-day on routine cases
- Flag account holds and billing discrepancies to sales and production teams before they cause delays
Drive Collections
- Work 30 day past-due balances and escalate final-notice accounts to the Bad Debt Specialist
- Contact clients and sales partners directly to arrange payment or payment plans
- Process credits, refunds, and money moves without unnecessary delay
Own Account Accuracy
- Research and resolve disputed charges, unapplied payments, and billing discrepancies
- Perform regular account reconciliations
- Use dashboards to flag at-risk accounts and trends
- Maintain documentation for audit compliance
What You Bring
- 1-2 years in accounts receivable, collections, or account management
- Coursework in accounting, finance, or business is a plus; hands-on experience counts just as much
- Strong problem-solving skills, you trace issues to root cause and resolve them independently
- Clear, professional communication with both clients and internal teams
- Solid Excel skills; Salesforce, CPQ, or billing platform experience is a plus
- High attention to detail and comfort with confidential financial data
- Self-starter who thrives independently and on a remote team
Schedule
Hybrid, St. Petersburg, FL corporate office. Core hours Monday-Friday, 8:00 AM-5:00 PM, with flexibility for overtime when deadlines call for it. No travel required.