What are the responsibilities and job description for the Technical Support Specialist position at Valor PayTech?
We are seeking a skilled and customer-focused Technical Support Specialist to provide frontline support for our payment technology products. This role involves assisting merchants and partners with technical inquiries, troubleshooting hardware and software issues, and ensuring a seamless customer experience.
Key Responsibilities
Qualifications:
Key Responsibilities
- Deliver comprehensive technical support for Valor PayTech products and services
- Program, configure, and deploy merchant terminals and software
- Troubleshoot and resolve hardware/software issues with urgency and accuracy
- Respond to merchant requests and product concerns via phone, email, and live support channels
- Maintain strong relationships with merchants through consistent follow-up and support
- Apply knowledge of payment systems, POS hardware, and software applications
- Document support interactions and resolutions using internal CRM tools
Qualifications:
- Minimum 2 years of technical support or customer service experience (required)
- Familiarity with POS hardware, software, and procurement processes (preferred)
- Experience in computer technical support or onsite technician roles (a plus)
- Proficiency in Microsoft Excel and Outlook (required)
- Strong written and verbal communication skills
- Ability to learn new technologies quickly and work in a fast-paced environment
- Detail-oriented, organized, and self-motivated team player
- Passion for technology and problem-solv