What are the responsibilities and job description for the Technical Account Manager position at Valor Paytech LLC?
We are looking for a technically skilled and client-focused Technical Account Manager to serve as the connection between our partners and global engineering teams. This role involves managing technical requests, coordinating feature enhancements and bug fixes, and supporting successful integrations with our payment platform. It’s a hands-on position ideal for someone who enjoys problem-solving, writing and testing code, and working directly with clients in a fast-paced fintech environment.
Serve as the main technical contact for ISVs and ISOs, handling integration requests, bug reports, and feature updates
- Create and manage 5–10 detailed support tickets daily using internal systems
- Collaborate with software development teams in India to track progress and clarify requirements
- Test and validate bug fixes and new features using Python and API testing tools
- Simulate and verify endpoint functionality using HTTP requests and command-line tools
- Troubleshoot technical issues across Windows and Linux environments
- Communicate effectively with both technical and non-technical stakeholders
- Support external developers and partners throughout the integration process
Qualifications
At least 2 years of experience in technical support, developer relations, or technical account management
- Experience working with ISVs in the payments industry
- Proficiency in Python and command-line operations
- Strong understanding of client-server architecture and API debugging
- Experience with WebRequest-based API testing
- Comfortable working in both Windows and Linux environments
- Excellent communication and problem-solving skills
- Familiarity with ticketing systems and Agile/Scrum methodologies
Preferred:
- Experience working with international development teams
- Background in fintech or payment processing platforms
Compensation and Benefits
Base salary: $80,000 - $85,000- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Career development and advancement opportunities
Salary : $80,000 - $85,000