Inside Sales Representative/ Order Processing

Overview

We’re looking for a highly organized and driven Inside Sales Representative to join our team. This role blends customer engagement, sales support, and order management - helping customers find the right fitness solutions while ensuring every order is processed accurately and on time. You’ll work closely with customers, vendors, designers, and internal teams to keep projects moving smoothly from first contact to final delivery.

If you enjoy working in a fast-paced environment, have strong communication skills, and thrive on balancing sales outreach with detailed administrative work, this position offers a chance to grow within a dynamic, fitness-focused organization.

What You’ll Do

Customer Service & Daily Operations

You’ll be the voice and support system for our customers - helping them find what they need and keeping their experience positive.

• Use tools like Excel to manage data and track activity.
• Develop a strong understanding of our fitness equipment and how each piece supports different training styles.
• Communicate effectively through phone and email - answering questions, guiding purchases, and maintaining relationships.
• Understand the basics of gym layouts and facility features to help customers visualize their setup.

Sales Administration & Order Management

You’ll take ownership of each order from start to finish - accuracy and timeliness are key.

• Track product availability, lead times, and shipping schedules to set clear expectations.
• Create and manage purchase orders, both automated and manual, through company software.
• Double-check all order details before shipping or pickup to ensure every product is correct and ready to go.

Sales Support & Lead Development

This role involves building relationships, finding new opportunities, and keeping the sales pipeline active.

• Maintain organized records of sales activity, outreach efforts, and revenue generated.
• Meet or exceed sales goals by providing accurate quotes, following up with leads, and staying in touch with returning customers.
• Handle custom gym inquiries with professionalism, ensuring each project’s scope and needs are fully addressed.
• Research to expand lead lists.
• Nurture long-term sales projects, especially larger commercial or multi-phase builds.

Project & Site Coordination

For some projects, you’ll step beyond the desk to help bring designs to life.

• Occasionally travel to client sites for measurements and layout planning.
• Take room dimensions, identify power sources, and note key structural features to support equipment placement.
• Share detailed notes and measurements with design partners to ensure accurate project drawings.

Team Collaboration

You’ll partner across departments and with third-party vendors.

• Communicate regularly with remote designers, providing project details and updates.
• Collaborate with warehouse, operations, and logistics teams to ensure smooth fulfillment.
• Coordinate with outside vendors to source additional products or services for custom projects.

What You Bring

• 2 years in inside sales, order processing, or customer support (fitness or equipment industry experience a plus).
• Strong communication and organizational skills - you enjoy juggling multiple projects with precision.
• Working knowledge of Microsoft Office, Shopify, and CRM software.
• A proactive, solution-focused mindset and willingness to learn new systems.
• Understanding of gym equipment, fitness modalities, or commercial gym design preferred.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $23