What are the responsibilities and job description for the System Technician (Level I or II) position at Valley-Wide Health Systems, Inc.?
Join Our Team at Valley-Wide Health Systems, Inc.
We’re looking for a detail-orientated System Technician who is dedicated to ensuring the reliability, security, and efficiency of our technology systems.
What You’ll Do:
- Provide day-to-day support for workstations, printers, phones, and end-user applications
- Respond to help desk requests and troubleshoot technical issues
- Maintain and update computer equipment and peripherals
- Support printing, scanning, and faxing functionality
- Assist with hardware connectivity, including video conferencing and clinical devices
- Perform routine maintenance and ensure systems are secure and protected
- Maintain documentation for systems, processes, and support activities
- Travel to Valley-Wide sites as needed
Level I:
- Entry to early-career level role focused on foundational technical support
- Provides basic troubleshooting and end-user support across systems and devices
- Assists with workstation setup, deployments, and routine maintenance
Qualifications:
- Associate’s degree in computer technology or 1–2 years of related experience
- Strong knowledge of workstation operating systems and peripherals
- Customer service experience with ability to support end users
Level II:
- Advanced role with greater independence and technical responsibility
- Handles complex troubleshooting across hardware, software, and network systems
- Supports infrastructure components, including servers, backups, and network configurations
- Assists with system improvements and higher-level technical support
Qualifications:
- Associate’s degree in computer technology and 2–4 years of network/system support experience
- Advanced troubleshooting skills across systems and infrastructure
- Experience with Active Directory, security concepts, and network support preferred
Starting pay will be determined based on experience and placement at Level I or Level II.
Why Join Valley-Wide?
Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities.
We offer a comprehensive benefits package, including:
- Free Health Insurance (additional plan options available)
- Employer-paid Air Ambulance Coverage (MASA)
- Employer-paid Basic Life, LTD, STD
- Retirement Match
- Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
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Generous Paid Leave:
- Vacation: 10 days accrued per year
- Sick Leave: 12 days accrued per year
- Holidays: 7 days per year 3 Floating Holidays
For more information and to apply, visit our website: Valley-Wide Careers
Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.
Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights