What are the responsibilities and job description for the Optician/Patient Experience Specialist position at Valley Vision?
Job Description:
We value positivity, ownership, and a strong team mindset—these are non-negotiables in our culture.
We are a busy, fast-paced family optometry practice looking to add a high-energy,
customer-focused team member to support both front desk and optical.
This role is perfect for someone who thrives in a people-centered, team-oriented
environment and takes pride in delivering an exceptional experience from start to finish.
Experience in optical is a plus—but not required.
We are willing to train the right person who brings the right attitude and work ethic.
What You'll Do:
- Greet and guide patients through their visit
- Support front desk flow and scheduling
- Assist patients with frame selection and eyewear
- Recommend products with confidence
- Help create a smooth, efficient, and welcoming environment
What We're Looking For:
Must-Haves:
- Strong customer service and hospitality mindset
- Positive, team-oriented attitude
- Ability to stay calm and organized in a fast-paced setting
- Willingness to learn and grow
Bonus (but not required):
- Optical experience
- Retail or sales background
- Experience recommending products or services
What Makes Someone Successful Here:
- Takes initiative without being asked
- Keeps energy up—even when it's busy
- Helps the team instead of standing back
- Enjoys interacting with people all day
Compensation:
- Hourly based on experience
- Opportunity for growth and advancement
- Training provided for the right candidate
Why Join Us:
- Supportive, team-oriented environment
- Opportunity to learn optical and grow your skillset
- A fast-paced day that goes by quickly
- Ability to build confidence in customer service and sales
To Apply:
Please submit your resume and a short note about why you'd be a great fit for a fast-
paced, customer-focused role. Also, please tell us about a time you created a great experience for a customer.
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $21