Client Experience Specialist

At The Pinnacle Companies, our success isn’t just built on the homes we build, the experiences we design, the properties we manage, or the services we provide; it’s built on our people. We are a team driven by passion, collaboration, and a shared commitment to creating exceptional experiences. As a leader in the luxury vacation home industry, we specialize in architecture, construction, interior design, property management, and vacation rentals, but what sets us apart is our culture.

At Pinnacle, we believe in pushing boundaries, embracing challenges, and growing together. We balance professionalism with authenticity and confidence with humility. Success here isn’t just about business growth, it’s about the relationships we build, the experiences we create, and the meaningful impact we make every day. That’s where you come in.

The Role: We are looking for a poised, people-focused Client Experience Specialist to be the heart of our client experience. You will be the first person our clients (and vendors, employees etc.) interact with in our showroom in Frisco, CO. This part-time role (Monday through Friday, 10:00 AM – 4:00 PM) is the welcoming presence of our client experience, the person who makes every client, vendor, and team member feel taken care of, the moment they walk through our doors. At Pinnacle, we believe we are the architects of experience, and this role lives that belief at ground level: shepherding guests with grace, preparing the space with care, and ensuring every detail reflects a brand that is personal, professional, relational, and highly curated. If you live for aesthetics, energy, culture, and connection, and bring a curated personal style to match, this is your playground.

Key Responsibilities

• Client Experience: Greet and welcome clients into our world. From introducing them to our brands and who we are for the first time to helping them get to their meeting destination with warmth and poise, you are the go-to person when someone walks in our doors. Anticipate needs with thoughtful touches, from offering refreshments to adjusting the environment, so every interaction feels personal, professional, relational, and highly curated. You will be an expert on our brands and the right people to contact given a prospective client's needs.
• Meeting Readiness: Ensure every meeting room is thoughtfully prepared in advance, set with the necessary materials, refreshments, and finishing touches that reflect our brand standard before guests arrive.
• Showroom Presence: Keep the showroom clean, polished, and presentation-ready every day. The space should always look and feel like a true reflection of our brand, welcoming, refined, and ready for any guest who walks through the door.
• Administrative Support (as capacity allows): Restock supplies throughout the office, ensure public-facing spaces are clean, tidy, and ready to be experienced, and provide hands-on assistance with light administrative tasks wherever needed to keep the office running beautifully.
  
  

Qualifications

• 1–2 years of hospitality, customer service, or administrative experience preferred
• Warm, welcoming, and professional communication style
• Detail-oriented with strong organizational and time management skills
• An elevated professional aesthetic with a curated personal look, style, and presence
• Self-starter who’s comfortable wearing many hats and shifting gears quickly
• Growth mindset and positive attitude, no task is too big or small
• Strong alignment with our people-first, high-performance culture
• This is a part-time, in-person role based in our Frisco, CO showroom, scheduled Monday through Friday, 10:00 AM – 4:00 PM
  
  

Why Join Us

• Award-Winning Culture – Be part of a people-first company that’s recognized for excellence. Our culture is what sets us apart – we support each other, celebrate wins together, and push for continuous growth.
• Meaningful Work – Support multiple teams that are creating remarkable homes and experiences in Colorado’s most beautiful places.
• Every Day is Different – Variety, flexibility, and a great environment to learn, grow, and contribute across the business.
  
  

What We Offer

• Compensation ranges from $25 - $30/hour based on experience and skill level.
• Employee Stock Ownership Program, allowing you to be part of our company’s success.
• Annual Team Trip To Mexico – Strengthen team bonds while creating unforgettable experiences.
  
  

Join An Award-Winning Culture And Business

Established in 2005, The Pinnacle Companies is the parent company of Pinnacle Mountain Homes, Collective Design, Collective Architecture, Pinnacle Lodging, and VisitBreck.

Our Businesses Have Been Recognized Locally And Nationally Including

• Outside Magazine’s Top 50 Best Places To Work 2024
• Inc. Magazine’s Best in Business 2023
• Builder Magazine’s “America’s Best Builder”
• The NAHB’s “Best in American Living”
• Mountain Living’s “List of Top Architects and Designers”
• Summit Chamber’s “Best Place To Work”
• “Colorado Companies to Watch”