Client Specialist

Boulder County Community Services Department is seeking to hire a Client Specialist. The position reports to an Operations Supervisor who reports to the Operations Manager. This position supervises clients and is responsible for all operational and security elements at The Joe Pelle Center. The Joe Pelle Center is a 262-bed alternative sentencing facility that houses non-residential and residential sentencing programs utilized in Boulder County.

This is a full-time, benefited position that will work Sunday - Wednesday or Wednesday - Saturday for a 10-hour shift 10:00pm - 8:00am. This position is shift work on a graves schedule out of the Joe Pelle Center 3260 Airport Road Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt. 

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $62,520.00 - $76,284.00 Annually 

Tentative Hiring Timeline:

• Phone Screening: May 1st
• First Round Interviews: May 5th, 6th and 7th
• Second Round Interviews:  May 12th
• Reference Check: May 15th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information. 

1. Engages in the daily operation of all security functions, facility activities, and exercises direct and indirect supervision over clients
2. Supervises safety, security and movements of staff and clients throughout the facility with the use of various types of equipment and software such as CCTV, continual monitoring of interior/exterior spaces, hand-held radios, facility intercom system, audio/visual entry devices and the Unify facility management system
3. Ensures the safety and security of facility and control of contraband including conducting searches of clients, client possessions and client living areas; conducting security checks of facility, facility perimeter, windows, doors, and work areas; supervising client services such as food service, laundry service mail and supervising business and personal client visitation
4. Supervises and conducts standard correctional facility activities such as head counts, client searches, client substance use testing, etc., and when necessary, administers like activities with clients such as reasonable suspicion substance use testing
5. Coordinates with vendors/service providers, in the continual delivery of client food and laundry services and immediately reports any staffing, operational or equipment concerns or issues to the Operations Supervisor on duty
6. Adheres to local/state/ federal statutes, program standards, policy/procedures and guidelines for community-based adult correctional facilities, alternative sentencing programs and criminal justice organizations
7. Maintains training and/or certification for elements required by either federal, state or local statue, such as PREA, and for emergency response, standard evacuation procedures and administration of lifesaving techniques such as CPR, AED, Narcan, etc
8. Ensures client behavior and the application of disciplinary rule and regulations
9. Performs administrative and record keeping duties in support of program; documents client behavior, program activities, facility and client records retention or other types of administrative duties required by state and local statue
10. Attend training through Boulder County HR, CJS and conferences to keep current on job skills and current justice trends
11. Participate in monthly staff meetings as required
12. Develop and maintain positive professional working relationships with referring agencies, as well as members of the public
13. Arrange transport as needed for clients
14. Participate in daily shift change to ensure smooth and consistent operations of the facility
15. Maintain understanding and comply with Boulder County, CJS, and JAC policies and procedures
16. Maintain all certifications required by the CJS
17. Engage in professional development utilizing appropriate training opportunities.
18. Performs related work, as required
19. May be reassigned during emergency situations

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of 

• 6 years of combined education and experience with community corrections or related field working with justice involved individuals, social work, human services, medical field.
   

DRIVER'S LICENSE:

• Applicants must have a valid driver's license and a clean driving record
• For more information regarding a clean driving record, please click here.

BACKGROUND CHECK & FINGERPRINTING:

• A job offer is contingent on passing a background investigation with fingerprinting

BILINGUAL SKILLS:

• Applicants must demonstrate English and Spanish fluency at the time of the pre-employment screening process. Spanish language proficiency will be determined through standardized verbal/verbal and written demonstration. (tier 2 will be verbal, tier 3 written and verbal)
  1. Additional compensation will be provided based on the use of bilingual skills.

PREFERRED QUALIFICATIONS: 

• Experience working in community corrections or related field
• Progressive in person centered supervision
• Commitment to working collaboratively within a team to ensure timely completion of work
• Motivation to work with clients in a gender responsive, trauma informed manner and ability to demonstrate a healthy working alliance with participants to assist them with behavior change and risk

KNOWLEDGE, SKILLS, & ABILITIES:

• Skilled use of software and business application including, but not limited to, word processing, spreadsheets, presentation software, and databases
• Progressive in person centered supervision
• Ability to adapt to changing work environment and to handle multiple tasks
• Use motivational interviewing, trauma informed and strength-based skills

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Salary : $63,828 - $91,944