Heavy Duty Truck Parts Counterperson

Overview

We are looking for an experienced and customer-focused Heavy Duty Truck Parts Counterperson with strong knowledge of heavy-duty truck, trailer, and diesel engine parts. They should be skilled at identifying parts using VINs, OEM catalogs, and electronic parts lookup systems while providing fast, accurate service to commercial customers, repair shops, and fleet accounts. Proven ability to manage inventory, process orders, and recommend the correct parts to minimize equipment downtime. Recognized for excellent customer service, attention to detail, and the ability to thrive in a fast-paced parts department while building lasting customer relationships.

Duties

• Assist customers in identifying and ordering the correct heavy-duty truck and trailer parts.
• Utilized electronic parts catalogs, VIN lookups, and OEM/manufacturer databases to accurately identify parts.
• Processed customer orders, quotes, invoices, and returns.
• Maintained a high level of customer service by providing prompt, accurate, and professional assistance.
• Answered incoming phone calls and responded to parts inquiries from walk-in and commercial customers.
• Managed inventory by stocking shelves, receiving shipments, cycle counting, and maintaining accurate inventory records.
• Recommended replacement parts, accessories, and related products to maximize customer satisfaction and sales.
• Maintained organized and clean parts displays, warehouse shelves, and counter areas.
• Built and maintain strong relationships with repeat commercial customers.
• Willing to be a team player and help ensure workspace productvity.

Qualifications

• Extensive knowledge of heavy-duty truck, trailer, and diesel engine parts.
• Proficient in identifying parts using VINs, OEM parts catalogs, and electronic parts lookup systems.
• Strong understanding of major heavy-duty manufacturers including Freightliner, Peterbilt, Kenworth, Volvo, Mack, International, Cummins, Detroit Diesel, and Paccar.
• Excellent customer service and relationship-building skills with commercial, fleet, and retail customers.
• Experience processing sales orders, invoices, quotes, returns, warranties.
• Knowledge of inventory control, receiving, stocking, cycle counts, and warehouse organization.
• Ability to source hard-to-find parts through multiple vendors and supplier networks.
• Proficient with computerized inventory management systems, point-of-sale (POS) software.
• Detail-oriented with excellent organizational and multitasking abilities in a fast-paced environment.
• Ability to lift up to 50 pounds and safely handle heavy truck parts and materials.
• Strong problem-solving skills with a focus on accuracy, efficiency, and minimizing customer downtime.
• Reliable, dependable, and able to work independently or as part of a team.
• Committed to maintaining a safe, clean, and organized work environment.

Join us in delivering top-tier service to our heavy-duty truck customers! Your mechanical knowledge, sales acumen, and passion for the industry will help keep our clients moving forward with confidence.

Pay: $25.00 - $30.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $25 - $30