What are the responsibilities and job description for the Front Desk / Customer Service Representative position at Valley Roofing & Exteriors?
Front Desk / Customer Service Representative – Valley Roofing & Exteriors (Harrisonburg, VA)
Pay: $17–$21/hour (based on experience)
Schedule: Full-Time | Monday–Friday (standard business hours)
This position is being advertised and screened by The HR Dept LLC on behalf of our client, Valley Roofing & Exteriors.
Join a Growing Home Services Company That Values People and Quality
Valley Roofing & Exteriors is a trusted residential roofing and home improvement company serving the Harrisonburg, VA area. We take pride in delivering high-quality work and exceptional customer service, guided by our core values: Do The Right Thing Every Time, Growth, Taking Ownership, Teamwork, and Servant Leadership.
We are seeking a Front Desk / Customer Service Representative to be the first point of contact for our customers and play a key role in delivering a seamless, professional experience.
Position Overview: Front Desk / Customer Service Representative
As a Front Desk / Customer Service Representative, you will manage incoming calls, greet customers, coordinate schedules, and support daily office operations. This role is critical to ensuring excellent customer communication and efficient coordination between our sales and production teams.
Key Responsibilities:
Customer Service & Front Desk Support
- Answer incoming calls promptly and professionally; route calls appropriately
- Greet walk-in customers and create a welcoming office environment
- Respond to customer inquiries regarding services, scheduling, and general questions
- Deliver a positive, solutions-oriented customer experience
Scheduling & Coordination
- Schedule appointments for estimates, service calls, and consultations
- Coordinate calendars for sales and production teams
- Confirm appointments and follow up with customers
Administrative & Office Support
- Maintain accurate customer records and data entry in company systems
- Assist with document preparation, filing, and office organization
- Process incoming and outgoing mail and deliveries
Operational Support
- Assist with job tracking updates and internal communication
- Ensure timely communication between customers and team members
- Support additional administrative tasks and special projects as needed
What We’re Looking For
- 5 years of experience in customer service, administrative, or front desk roles (preferred)
- Strong communication and interpersonal skills
- High level of professionalism and customer service mindset
- Excellent organizational skills and attention to detail
- Ability to multitask in a fast-paced office environment
- Comfortable using Microsoft Office (Word, Excel, Outlook) and Google G-Suite
- Computer savvy; experience with CRM or scheduling software is a plus
Why Join Valley Roofing & Exteriors?
- Competitive hourly pay: $17–$21/hour
- Stable, full-time schedule (no evenings or weekends expected)
- Supportive, team-oriented culture
- Opportunity to grow with a respected local company
- Make a direct impact on customer experience and business success
Our Core Values in Action
As a Front Desk / Customer Service Representative, you will embody our values every day:
- Do The Right Thing Every Time – Act with integrity in every interaction
- Growth – Always look for ways to improve
- Taking Ownership – Be accountable and proactive
- Teamwork – Work collaboratively across departments
- Servant Leadership – Support others with humility and service
Apply Today
If you are a dependable, organized, and customer-focused professional looking for a long-term opportunity, we encourage you to apply for this Front Desk / Customer Service Representative position today.
** This position is being advertised and screened by The HR Dept LLC on behalf of our client, Valley Roofing & Exteriors.**
Salary : $17 - $21