What are the responsibilities and job description for the Customer Service Representative position at Valley Plumbing?
Salary: 17Proudly serving Salt Lake and Utah Counties, West Jordan, and the surrounding areas, Valley Plumbing and Drain Cleaning is dedicated to solving all residential and commercial plumbing problems. No matter the scale of your plumbing issue, we have a solution for your unique problem. As a result, we try to give you the best possible options and provide you with honest advice that we would give a valued family member. We know our work isn't just about doing a good job but doing the right job. Valley Plumbing will always offer you cost-effective solutions, so you can choose the best option for you and your family.Benefits / Perks:Health, Dental & Vision InsurancePaid Time OffLife Insurance401K MatchEmployee Appreciation ActivitiesBonus OpportunitiesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.Responsibilities:Responsible for calls, emails, and chatsManaging customer inquiries and asses their needsGenerating sales that develop into new customersDetermine if the situation is emergentTroubleshoot situations and know who to send questions and complaints toBuild relationships and trust with customers through open and interactive communicationMeet KPIsMaking follow-up calls to customers to gain feedback about services renderedRequired to make outbound callsReschedule appointments as neededRequirements:Proven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaSchedule:Monday-Friday | 8:30 a.m. - 5:00 p.m.Rotating SaturdaysValley Plumbing is an Equal Opportunity Employer.
Salary : $15 - $20