Front Desk Receptionist (Pediatric Office)

Our busy pediatric practice is dedicated to providing compassionate, high-quality medical care for infants, children, and adolescents. We pride ourselves on creating a warm, welcoming, and child-friendly environment for our young patients and their families.

Role Overview

We are looking for a reliable, energetic, and empathetic Front Desk Receptionist to serve as the first point of contact for our families. You will manage heavy phone lines, check-ins, scheduling, and insurance verification while keeping our lobby running smoothly.

Key Responsibilities

• Patient Check-In & Check-Out: Greet children and parents warmly, verify demographic and insurance information, and collect copays/balances upon arrival.
• Phone & Scheduling: Answer multi-line phone calls, triage parent inquiries, and schedule well-visits, sick-visits, and follow-up appointments.
• Administrative Support: Confirm upcoming appointments, scan medical/immunization records into the Electronic Medical Record (EMR) system, and manage incoming/outgoing faxes.
• Family Care: Provide a calm, reassuring presence for stressed parents and frightened or sick children in a fast-paced setting.
• Office Coordination: Maintain a clean, organized front-desk area and coordinate with medical assistants and billing staff.

Qualifications & Skills

• Education: High school diploma or equivalent (medical office certification or coursework is a strong plus).
• Experience: Minimum 1 year of front-desk or customer service experience in a medical, dental, or pediatric office setting.
• Technical Skills: Proficiency with computers and EMR/EHR software (experience with Epic or similar platforms is a plus).
• Interpersonal Skills: Exceptional patience, active listening, and a friendly demeanor tailored to working with children and anxious parents.
• Reliability: Ability to multitask efficiently in a high-volume, dynamic environment.