What are the responsibilities and job description for the Scheduling Center Representative position at Valley Oral Surgery, PC?
The Scheduling Center Representative is responsible for the timely response to incoming calls from patients and referrals to schedule appointments, answer questions, and redirect calls as needed.
Primary Responsibilities:
- Collect all required patient information, including scheduling details, pre-registration components, and insurance verification.
- Answer, screen, and process requests and telephone inquiries in compliance with HIPAA and HITECH confidentiality standards.
- Obtain and accurately enter required demographic, clinical, and billing information into the system.
- Explain processes, forms, and procedures to callers, ensuring patients understand expectations and information required at the time of service.
Front Desk Support (as needed):
- Greet and interact with patients both in person and over the phone.
- Assist with appointment coordination and documentation within the Electronic Health Record (EHR) to support efficient patient flow.
- Perform patient registration, scheduling, and basic administrative tasks within the EHR.
- Collect and process payments and co-payments.
Requirements:
- Bilingual Spanish preferred.
- Previous customer service experience required.
- Exceptional interpersonal, written, and verbal communication skills.
- Flexible and adaptable to a fast-paced call center environment.
- Strong computer skills.
- Demonstrated reliability and strong work ethic.
- Team-oriented, self-motivated, and compassionate; committed to providing patient-centric care.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Precaution(s):
- Work place follows CDC guidelines.
Work Remotely
- No
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $19 - $24