Learning & Development Coordinator

Summary

Purpose of Role:

Enhance organizational learning and development by supporting and facilitating the development and delivery of training programs.

Minimum Qualifications & Requirements

Education and/or Experience

Bachelor's degree in organizational development, business, human resources or a related field and four (4) years of experience in:

• Training program development and delivery
• Learning management system administration
• Organizational needs assessment and analysis
• Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Additional education cannot be substituted for experience.
  
  

Licensing/Certification Requirements:

A valid Arizona Driver's License with an acceptable driving record upon hire.

Examples Of Duties / Knowledge & Skills

The following functions are intended to provide a representative summary of the primary duties and responsibilities of this position and are not an exhaustive list of all duties that may be performed.

• Research, design, develop, and facilitate training programs and learning initiatives.
• Design, develop, and customize eLearning training initiatives for training programs and stakeholder requests.
• Prepare training rooms, market training and collect and analyze program effectiveness and propose program updates to improve or enhance training and professional development offerings.
• Maintain and update the Agency’s Learning Management System (LMS), including eLearning opportunities; respond to inquiries; and provide technical support to users.
• Collaborate with internal stakeholders to conduct needs assessments, make recommendations regarding learning and development solutions to complex organizational issues and encourage strategic problem-solving.
• Support stakeholders in the visual design and delivery of presentations and the Human Resources Division with executing initiatives, coaching and strategic consulting.
• Performs other duties of a similar nature and level as assigned.
  
  

Required Knowledge & Skills:

Knowledge Of

• Fundamental knowledge of instructional design theories and training development processes.
• Basic understanding of adult learning principles and training facilitation methodologies.
• Essential application of LMS administration and support procedures.
• Introductory awareness of program evaluation and training effectiveness analysis methodologies.
• Knowledge of needs assessment and organizational learning methodologies.
• Basic application of communication and presentation design techniques.
• Fundamental understanding of project coordination and stakeholder collaboration processes.
• Using a computer and related software.
  
  

Skill in:

• Researching and designing effective training programs.
• Facilitating training sessions and learning initiatives.
• Designing and customizing eLearning content.
• Maintaining and updating LMS content and user support.
• Analyzing training outcomes and proposing improvements.
• Collaborating with stakeholders on learning needs.
• Supporting presentation design and delivery efforts.
• Assisting Human Resources with development initiatives.
• Communication and interpersonal skills to exchange information and receive work direction.
  
  

Physical Demands / Work Environment

Work is performed in a typical office setting with routine use of standard office equipment. This role is sedentary requiring the physical exertion of up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

This role typically requires sitting, handling, fine dexterity, visual acuity, hearing, speaking, walking, standing, lifting, carrying, pushing/pulling, reaching, twisting, foot controls, time pressure, tedious or exacting work, changing of tasks, multi-tasking, irregular work schedule/overtime and working with others on a team.

Valley Metro is a Drug-Free Workplace and an Equal Opportunity Employer.