Field Technician

About Us:

Valley Internet is a leading wireless service provider with over 20 years of experience delivering connectivity to the rural communities of Solano, Napa, and Lake counties. We specialize in serving hard-to-reach homes, farms, and ranches. For two decades, we’ve been bringing the internet to the ranch, and now we’re bringing the ranch to the internet. With cutting-edge IoT solutions and innovative networking technologies, we empower farmers, vintners, and ranchers to modernize their operations, streamline water management, track assets, and modernize communication systems to help rural businesses thrive in a connected world. Our technology not only keeps people connected, but also helps protect property, vital resources, livestock, crops, and vineyards—enhancing safety and resilience in remote and high-risk environments.

The Role:

We are looking for a resourceful and motivated Field Technician to join our team at Valley Internet. This role is diverse and hands-on, involving site surveys, installations, and maintenance of both customer equipment and network infrastructure. Because of the rural nature of our service areas, each day brings something different—whether it’s setting up a wireless link on rugged terrain, servicing a remote base station miles off the main road, or deploying IoT solutions that help safeguard our customers when wildfires break out.

This position is perfect for someone with technical know-how, problem-solving skills, and a commitment to safety and professionalism. If you enjoy working outdoors, solving challenges in the field, and helping bring reliable internet and smart IoT solutions to the people and places that need them most, we’d love to hear from you!

Responsibilities:

• Survey and design customer and base station sites, document findings clearly
• Install, configure, and troubleshoot wireless, IoT, and network equipment
• Run and terminate low-voltage cables, mount equipment, and complete installs in attics, crawlspaces, and rooftops in a professional manner
• Perform service calls and upgrade or remove old equipment as needed
• Build, maintain, and troubleshoot base stations in the field (including off-road access)
• Represent Valley Internet professionally with every customer interaction
• Keep trucks and tools well-maintained and follow safety procedures at all times
• Contribute to team discussions and propose improvements to tools, methods, and customer experience

Requirements:

• Strong work ethic, great attention to detail, and pride in delivering high-quality results
• Excellent communication skills and ability to work well with both customers and teammates
• Quick learner with a proactive approach to improvement, open to feedback, and eager to contribute to better team processes
• Basic computer, networking, and general craftsmanship skills; comfortable using hand tools and light construction equipment
• Valid driver’s license, clean driving record
• High school diploma required; some college and previous field or technical experience preferred
• Willing and able to handle ATVs, drive off-road, and participate in extended hours or weekend on-call rotations when needed
• Physically capable of lifting up to 80 lbs, maneuvering in tight spaces (attics/crawlspaces), climbing ladders, rooftops, towers, and working outdoors in varying conditions

Note: Reasonable accommodations may be made for qualified individuals with disabilities, as long as the essential functions of the role can be safely performed.

Why Join Us?

Make a real impact by helping bring fast, reliable internet to rural communities while enjoying the freedom of working outdoors, surrounded by nature, and visiting incredible places. This hands-on role offers variety, autonomy, and the chance to solve real-world problems every day.

Benefits:

• A flexible and supportive team culture
• Opportunities for specialized training, including tower climbing and drone operation
• Clear paths for growth into leadership or engineering roles
• A company-owned MacBook for work use
• Cell phone and home internet reimbursements (if qualifications are met)
• Unlimited PTO (with manager approval)
• Health and dental insurance
• Participation in a company-sponsored 401(k)
• Regular performance reviews and annual/milestone-based salary evaluations