What are the responsibilities and job description for the Patient Care Coordinator position at Valley Institute of Prosthetics and Orthotics?
Join the frontline of mobility, advanced technology and innovation, right here in Kern County!
Are you a customer service rockstar who loves making a difference? Do you thrive in a fast-paced environment where no two days are the same? Valley Insititute of Prosthetics and Orthotics, INC (VIPO) is looking for a dynamic, detail-oriented patient care coordinator to be the welcoming face and organizational anchor for our Bakersfield location.
This is not just a desk job - you will be the first step in our patient's journey to renewing mobility and independence, whether they are injured seeking an orthotic device, or post amputation needing a prosthetic to regain confidence.
Are you ready to be a healthcare hero?
The superpowers that are required:
- Customer Service Excellence: You manage situation with grace, respond promptly and treat everyone with respect.
- Bilingual Bonus: Fluency in English and Spanish is very helpful!
- Detail-Obsessed: Ensure HCPS coding and quantities are entered correctly, timely and
- Follow-up Force: Relentlessly track and follow up on documentation requests in order to get our patients the devices they need, under their very specific insurance specific coverage criteria
What you need to have in your toolbox:
- Education & Experience: You need to have a Medical Assistant or Medical Billing certification, completion of a vocational school with graduation. You must have 2 years of recent billing, coding, or authorization experience in Orthopedic or Vascular specialty.
Why join the VIPO family: At VIPO, you’ll be part of a team committed to making a tangible impact on people’s lives. I do not need to sell it to you, I will let my staff share their reasons:
Jenn says “It is something new from my 5 years as a back office medical assistant. Don't get me wrong, I miss the hands-on, but gaining new knowledge from being here, training for new positions, learning new things is my favorite !! I love the people. I love my bosses, I love that we work together to make our patients happy !!!! & prosthetics - Super freaking cool! “
Janet says “I love how the company supports my professional development. There’s a clear path for growth. Everyone is willing to share knowledge and help each other out, which makes coming to work every day feel energizing.”
Kayla says” because its a better opportunity for me, I learned so much within the months I've been here & everyone had a great welcoming towards me, I feel i can help vipo grow with this team”
Nikki says “The sense of Family and how comfortable is it . Also the understanding and flexibility while its a job and we are employees management still understands we are also HUMAN and not just a #/employees.”
Lisa says “First of all I have always loved working with Kasandra/for Kasandra. As far as here, I like everyone, I like the family-oriented feeling. And I enjoy patient care, seeing how patients get excited and happy to be helped. I guess I have always found it to e rewarding to be a part of someone's journey, if I only played a small part. I also love how Trevor loves what he does and how important it is to him that we all give our best.”
Ashley says “I like the job and the tasks that I am given. I like to check things off like a to-do list. I like the office setting and the people I work with. I do not like to be micromanaged and that does not happen here! I love the different growth opportunities and the flexibility. I love the open door communication that allow me to do my job successfully”
Norma says “I feel comfortable here, I like interacting with the patients and I like how the company celebrates everything. It is rewarding to work here!”
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Application Question(s):
- Tell me about a time you disagreed with a doctor, nurse, or insurance adjuster regarding a client's needs. How did you advocate for the client while maintaining a professional relationship?
Experience:
- Orthopedic or Vascular: 2 years (Required)
Work Location: In person
Salary : $20 - $25